Major difficulties with AdwCleaner v. 7.0.3.1

I am helping a friend clean a grossly infected computer. Windows 10. Uses McAfee AV.

He ran Malwarebytes 3 without difficulty and it cleaned with no problem at all. I do have the log if needed but cannot find a way to attach the text file

He then attempted to use AdwCleaner v. 7.0.3.1 but it would not complete cleaning and received a box with notification that a problem had stopped the clean....

AdwCleaner 7.0.3.1 has stopped woring

I tried using AdwCleaner version 7.0.3.1, but every time it stopped working.

I already tried "Mode > Debug", "Database > Local", Uninstalled AdwCleaner and running it as admin.

I'm using Windows 10 Pro with Bitdefender Antivirus Plus 2018 (no warnings from Bitdefender).

Re: Problème erreur avec ADWCleaner

Bonjour,

Pouvez-vous partager le rapport d'analyse de AdwCleaner ?

Merci.


cocochepeau, 2017-09-22 16:56:49 (UTC)

Bonsoir, 

Je vous partage le rapport ........... ;)  Toujours le même problème au nettoyage.  

# AdwCleaner 7.0.2.1 - Logfile created on Fri Sep 22 18:52:08 2017 # Updated on 2017/29/08 by Malwarebytes  # Database: 09-20-2017.1 # Running on Windows 10 Enterprise Insider Previ...

Re: Can anyone help me identify if any of these deleted registry keys are essential

Greetings,

First of all, sorry for the late answer.

Can you share the scan logfile as well? Thanks.

Regards.


cocochepeau, 2017-09-19 06:55:31 (UTC)

# AdwCleaner 7.0.2.1 - Logfile created on Sun Sep 10 01:05:26 2017 # Updated on 2017/29/08 by Malwarebytes  # Database: 09-08-2017.1 # Running on Windows 7 Home Basic (X64) # Mode: scan # Support: https://www.malwarebytes.com/support

***** [...

Re: ADWCleaner has deleted 1 GB of my programdata folders - nothing in quarantine list - but they are in quarantine folder - how to restore?

Hello,

As asked by fr33tux, we need the scan and clean logfiles in order to restore your files.

Regards.

Is the adwcleaner from the site bleeping computer safe ?

 

Harman International Industries Inc has become a successful audio equipment company through acquiring promising smaller hi-fi companies, such as Infinity Systems Inc and JBL Inc. Co-founder and CEO Sidney Harman foresees continued opportunities for the company, which is one of only two large consumer electronics manufacturers to remain US-owned. Harman International's latest strategy is to f...

Can anyone help me identify if any of these deleted registry keys are essential for windows?

# AdwCleaner 7.0.2.1 - Logfile created on Sun Sep 10 01:06:01 2017 # Updated on 2017/29/08 by Malwarebytes  # Running on Windows 7 Home Basic (X64) # Mode: clean # Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

Deleted: C:\Users\lenovo\AppData\Local\Bundled software uninstaller Deleted: C:\Users\lenovo\AppData\Ro...

Re: ADWCleaner has deleted 1 GB of my programdata folders - nothing in quarantine list - but they are in quarantine folder - how to restore?

Thanks for nothing - releasing damaging half baked half tested versions as final versions - UNBELIEVABLE !

Re: Is this a false positive?

on AdwCleaner by Nec

The fact that this is Spanish(Maybe?) makes it very VERY difficult to read.... Any way you could turn it into English? On the first glance noticed some things that MIGHT be potential issues, unsure, cause..... I am not yet used to reading the logs, and different language doesn't help the issue :)


JoshRoss, 2017-09-07 14:26:07 (UTC)

Of course sorry.

If you see something that is not translat...

Re: Is this a false positive?

on AdwCleaner by Nec

Ports, applications, accessibility. Maybe your other device is used a lot less, you haven't messed with any ports or have any applications that require forwarding. Honestly, very weird issue, I would need to investigate the files. Can you scan your PC With Farbar MiniToolBox and Malwarebytes JRT? Post the logs that you get.


JoshRoss, 2017-09-06 13:16:38 (UTC)

MiniToolBox by Farbar  Version...