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Hello,

Specifically, I am looking for a way to provide support to users who don't necessarily create an account or login to something. Acting as a guest user, I tried that page (nice) but it looks like I need to login to participate. Or is there a way that I might have overlooked?

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Violoncello, 2016-06-20 12:43:28 (UTC)

right now we can't provide a way of helping guest users directly fro...

Hi, Think this is it. If not let me know thanks. Debug report and also the report that showed the infected files

Thanks for your assistance

2016-06-23 01:20:36 : [Notice]        Running from C:\AdwCleaner 2016-06-23 01:20:36 : [Notice]        Scan started 2016-06-23 01:20:36 : [Success]        Internet connection is UP 2016-06-23 01:20:37 : [Success]        Loaded C:\Users\Ged\AppData\Loc...

Hello,

Can you provide me the Scan logfile ? (It's in C:\AdwCleaner\)

Best regards,

Je viens d'essayer et idem... settings.ini - En ligne ! : https://up2sha.re/file?f=qDPcuTM19bfQ Debug_20062016155950.log - En ligne ! : https://up2sha.re/file?f=3rw8OYFzNZlr AdwCleaner[C7].txt - En ligne ! : https://up2sha.re/file?f=z5Z9cEw2jIOl

Il n'y a pas de rapport dans C:\AdwCleaner\AdwCleaner_dbg_xxxxxx.log ? Avec xxxxxx le plus grand parmi les fichiers présents..

Thanks for a quick response...

> Do you need something more specific ? We're always trying to improve our system, to listen to our community (both users and developers). So, feel free to ask !

Specifically, I am looking for a way to provide support to users who don't necessarily create an account or login to something. Acting as a guest user, I tried that page (nice) but it looks like I need ...

Bonjour,

Lors du téléchargement d'AdwCleaner, il suffit de double-cliquer sur l'icône associée pour lancer le logiciel.

Elle se trouve habituellement soir sur votre Bureau, soir dans le dossier "Téléchargements".

Si besoin, la documentation : https://toolslib.net/forum/viewthread/183-fr-documentation-adwcleaner/

Cordialement,

bonjour,

Je ne comprends pas que ce logiciel est été rejeté par Norton. Il y a til une explication.

Merci

Hello,

I haven't forgot you, don't worry. I'm sorry for the delay though.

If you launch the Clean process after unchecking all elements in the Services (Servicios) tab, can you share me the logfile ?

Best regards,

Hello,

Please relaunch AdwCleaner, launch a Scan. It should then get the latest definitions and Youndoo should be handled.

Please also post the logfile in your answer, it helps.

Best regards,