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Hello,

Thanks, the dump file was useful it was at least due to the PRSvc.exe process. Can you retry again ? (be sure the database has been updated..).

If you face another BSOD, can you redo the same thing as here ?

Thank you for your patience,

OK Sorry,

I've never used this utility before, when I did as you asked, the following opened in Edge (which I never personally use) and I have zero idea what to upload, can you please explain further.  Also I may not reply for a few hours as I now have something I need to do http://screencast.com/t/XlvyzyRH8

It's the debug report for the scan mode, but nevertheless we'll use BlueScreenView, it will be easier for both of us :

Can you download BlueScreenView here, run it, then click on "View" , "HTML Report - All Items".

Then, upload the report here and post the link.

I don't think that is the correct file because the time isn't correct but I could be wrong so here it is:

2016-04-19 05:33:59 : [Notice]        Scan started 2016-04-19 05:33:59 : [Success]        Internet connection is UP 2016-04-19 05:34:01 : [Success]        Loaded C:\Users\Steve\AppData\Local\Temp\sqlite.dll 2016-04-19 05:34:01 : [Success]        Opened C:\AdwCleaner\adwcleaner.db 2016-04-1...

Yes, but your computer doesn't seem to have some remainings, so we need to spot what is re-creating this folder at each reboot.

Since I didn't see it with ZHPDiag, we'll try with FRST :

1. Download FRST
2. Right-click on the file -> "Execute as Administrator"
3. Click on the "Scan" button
4. The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
5. Please host them on Up2Sha...

OK Here it is:

# AdwCleaner v5.112 - Logfile created 19/04/2016 at 05:34:03
# Updated 17/04/2016 by Xplode
# Database : 2016-04-19.1 [Server]
# Operating system : Windows 10 Home  (X64)
# Username : Steve - STEVESPC
# Running from : C:\Users\Steve\Downloads\adwcleaner_5.112.exe
# Option : Scan
# Support : http://toolslib.net/forum

***** [ Services ] *****

Service Found : swdumon

***** [ Fo...

Hello,

Hm, did you start any other software before AdwCleaner ?

It really seems to be related to this, but I can't see any trace of it in your computer..

Some bad news. I started my PC, ran AdwCleaner and here is the report :

# AdwCleaner v5.112 - Rapport créé le 19/04/2016 à 11:00:43 # Mis à jour le 17/04/2016 par Xplode # Base de données : 2016-04-17.1 [Serveur] # Système d'exploitation : Windows 10 Home  (X86) # Nom d'utilisateur : Paul - DESKTOP-AQACG2A # Exécuté depuis : C:\Users\Paul\AppData\Local\Temp\mozOpenDownload\adwcleaner_5.112.exe...

Hi there,

In some case i almost run AdwCleaner to scan my PC for more security but a few days that it finds suspicious registry keys.

Called:

HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{10921475-03CE-4E04-90CE-E2E7EF20C814}

I asked AdwCleaner to delete it, and it was indeed deleted after rebooting and the report said it was deleted. I ran a second scan and AdwCleaner found not...

Hi All,

Adware Cleaner has always been great the last 3 versions have caused a Windows 10 BSOD as I click clean and it starts to close programs.  I've NEVER had a BSOD on Windows 10, so this is a first for me, any ideas?  Currently 5.112 but two previous versions same thing...Help!

Thanks,

Steve