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Hi,

I've read another thread about my problem and i wanted to ask if somebody can help me too.

The problem i have is that i have a virus on my laptop and i have tried to delete it with different "scanners" like Malwarebyte, Ccleaner, Esetonline scanner & AdwCleaner. The most of the virus is gone but there is 1 service in AdwCleaner that i can't remove. Everytime i want to clean it in AdwClean...

Hello,

Before pressing the clean button, can you unselect the elements below:

• "UCGuard" from the "Services" tab
• "C:\WINDOWS\SysNative\drivers\ucguard.sys" from the "Files" tab

Then, press the Clean button, and share the generated logfile.

Thanks,

Hello,

Before doing the clean, can you:

• unselect the element "UCGuard" from the "Services" tab
• unselect the element "C:\Windows\SysNative\drivers\ucguard.sys" from the "Files" tab

Then, do a clean, and share the generated logfile.

Thanks,

Hello,

Yeah, I thought you were speaking of something else than UCGuard.

We are working on to improve this part, some news soon.

Best regards,

---

fr33tux, 2016-10-29 16:48:28 (UTC)

Hi

yeah . what I Mentioned above is what I want to report it to you ! here a set of my screenshots ! https://postimg.org/gallery/1byvnlza6/

and also note that there are a programs then UCbrowser (UCGuard) which...

Bonjour,

Il ne s'agit pas d'une fausse alerte. Vous pouvez supprimer ces deux clés.

Cordialement.

Bonjour :-)

Sur 2 PC en XP-SP3 ( RAS sous Seven64 )

# AdwCleaner v6.030 - Rapport créé le 31/10/2016 à 13:31:33
# Mis à jour le 19/10/2016 par Malwarebytes
# Base de données : 2016-10-30.1 [Serveur]
# Système d'exploitation : Microsoft Windows XP Service Pack 3 (X86)
# Nom d'utilisateur : BROCHET - BIBUOT
# Exécuté depuis : C:\AdwCleaner\adwcleaner_6.030.exe
# Mode: Scan
# Support : https://...

Bonjour,

Pouvez-vous partager le rapport de Nettoyage concernant cette détection ? Il se trouve ici: C:\AdwCleaner\AdwCleaner[Cxx].txt

Merci.

Cordialement.

Greetings,

I presume you're using Google Chrome as web browser?

You should be able to pass through the security warning and download AdwCleaner. Can you please show me a screen capture of this alert?

Thank you.

Regards.

Hello,

I have encountered a problem. After Scanning and hitting the button Clean, it runs as if it is starting the cleaning process. Then after a few seconds the application doesn't respond. I read the instructions and this is my debug link: https://up2sha.re/file?f=T7RvW1RLQxPO

I use Win 10 64-bit.

Please help me. Thanks

Bonsoir ,

Depuis plusieurs jours je suis infecté par une extension dans Chrome trouvé par Adwcleaner que je colle ici  Chromium préf trouvée:  [C:\Users\AB\AppData\Local\Google\Chrome\User Data\Profile 3\Secure Preferences ] - hpdbfhoobgcmiffaheiedgepeipfcjpb 

Malgré Adwcleaner j n'arrive pas à m'en débaasser , pourriez-vous m'aider s'il vous plaît ?