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Oui avec plaisir ! 

# AdwCleaner v6.020 - Rapport créé le 26/09/2016 à 13:46:45 # Mis à jour le 14/09/2016 par ToolsLib # Base de données : 2016-09-26.1 [Serveur] # Système d'exploitation : Windows 10 Home  (X64) # Nom d'utilisateur : pierr - DESKTOP-LG310NK # Exécuté depuis : C:\Users\pierr\Downloads\adwcleaner_6.020.exe # Mode: Nettoyage # Support : https://toolslib.net/forum



***** [ Ser...

I repeatedly get malware that locks up my browser demanding a call to a phone number. Adwcleaner was the only program I found that fixed it - until today, the problem is there but adwcleaner says no threats. Windows 10 IE and edge.

here is the first scan :  

# AdwCleaner v6.020 - Logfile created 24/09/2016 at 19:05:42 # Updated on 14/09/2016 by ToolsLib # Database : 2016-09-23.1 [Server] # Operating System : Windows 7 Ultimate Service Pack 1 (X64) # Username : MARK - MARK-PC # Running from : C:\Users\MARK\Downloads\Programs\adwcleaner_6.020.exe # Mode: Clean # Support : https://toolslib.net/forum

***** [ Services ] ***...

Hello,

Can you boot in safemode and retry ?

How to boot in safemode: http://www.tenforums.com/tutorials/2304-safe-mode-start-windows-10-a.html#option1

Best regards,

Hello,

Thanks.

@shy_owl: do you confirm the clean is successfull if you uncheck the elements in the "services" tab prior cleaning ?

hi, is this it?

https://up2sha.re/file?f=BsjQhGsKaS5H

Bonsoir

Sous Seven_64 avec version 6.020

# AdwCleaner v6.020 - Rapport créé le 20/09/2016 à 22:41:40

# Mis à jour le 14/09/2016 par ToolsLib # Base de données : 2016-09-20.3 [Serveur]

# Système d'exploitation : Windows 7 Professional Service Pack 1 (X64)

# Nom d'utilisateur : ALAIN - ALAIN-PC

# Exécuté depuis : C:\AdwCleaner\adwcleaner_6.020.exe

# Mode: Scan

# Support : https://toolsli...

ok then here the services name that cause the problem which adware cleaner was unable to remove them in the normal-mode but adware cleaner tool was able to remove them only on the safe-mode without any "not responding Message" or such of it

Key Found:  HKLM\SOFTWARE\Classes\ComPlusMetaDataServices.ServicesMetaDataDispenser

Key Found:  HKLM\SOFTWARE\Classes\ComPlusMetaDataServices.ServicesMet...

@gamezertruth:

Since I don't see the precise issue, it's difficult to troubleshoot. It's not abnormal to need to run in safemode in order to remove specific elements.