Rechercher

I saw from other posts that you nede debug file also so here it is. 

2017-02-14 16:53:55 : 	<INFO>	[main] - Saving current options to the configuration file
2017-02-14 16:53:57 : 	<INFO>	[main.gui] - Scan requested
2017-02-14 16:53:57 : 	<INFO>	[scan] - Running from: C:\AdwCleaner
2017-02-14 16:53:57 : 	<INFO>	[scan] - Progress: 0%
2017-02-14 16:53:57 : 	<INFO>	[database] - Checking for datab...

Bonjour,

Pouvez-vous relancer AdwCleaner, cliquer sur Outils > Options et cocher "Debug".

Ensuite, faites une analyse puis un nettoyage jusqu´à ce que le blocage ait lieu. Partagez alors les deux fichiers suivants:

- C:\AdwCleaner\AdwCleaner[Sxx].txt

- C:\AdwCleaner\AdwCleaner_debug.log

Merci,

Dans certains cas, il convient d'être très patient (à hauteur de plus de 24h) pour que la recherche de mises à jour soit débloquée.

Combien de temps avez vous attendu ?

Merci,

Hello,

Sorry for the delay.

1. Please relaunch AdwCleaner,
2. Click on Tools > Options,
3. Here, tick "Debug" in the "Mode" section,
4. Then, do a scan.

When the results are shown, unselect the file "C:\WINDOWS\SysNative\drivers\ucguard.sys" and then click on the [Clean] button.

Please share the generated logfile shown at the reboot (also located at C:\AdwCleaner\AdwCleaner[Cxx].txt.

Best regards,

Hello again,

Updating the feedback.

This time I did some experimenting, and got a result: I didn't first have the debug on when cleaning the "uncleanable" folders, but now I created the same folders exactly in the same paths they were (empty ofc) and started scanning. After it scanned, it found those same folders as a threat. I clicked clean, and a few moments later, it "Stopped responding". ...

Good morning,

Sadly after I manually cleaned the folders that the AdwCleaner coulden't clean, the pc "seems" clean for it, but I have my suspicions, because no program can clean a pc Completly. I will check if i had set debug on when i started cleaning before disableing the folder cleaning. 

Regards.

Hello,

Thanks. Can you relaunch AdwCleaner, do a scan *and* a clean both in debug mode? (Tools > Options > Mode: "Debug")

Best regards,

Greetings,

First of all, thanks for your feedback.

You did nothing wrong. It would just have been easier with a debug logfile but we can still try to understand what was the issue.

Can you please share the scan logfile showing the folders that you cleaned manually?

Regards.

UPDATE: It seems that when I deselected the folders, it continued to clean perfectly. Sadly I didn't run the crashing point with debug on, and cleaned the folders manually. Was my action correct or I did something bad?

Hello,

The debug logfile seems not full. When does the crash appear?

Thanks.