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I had several unwanted programs including adware and malware, and malwarebytes and adwcleaner removed most but UCguard and UCguard.sys still remain when scanning with adwcleaner. I had attempted to remove all unwanted programs in bulk and adwleaner would stop responding and I would have to restart my computer. I eventually narrowed the issue down to UCguard and now it is all that remains. I hav...

Hello,

Please try the following:

• Download mbam-clean.exe from here to your desktop and save it.
• Locate the file mbam-clean.exe and double-click to run it and follow the onscreen prompts.
• It will ask to restart your computer, please allow it to do so very important.

If you have any other anti-virus application running in the background, please shut it down in order to avoid any conflicts whe...

Thanks for your help, fr33tux.

I did what you said 2 times. AdwCleaner is showing me the same messages. It doesn't run. :o(

Hello,

I'm a person with a similiar problem, but a different hijacker/redirect virus.

I've been dealing with it for some time and still haven't found a way to remove such problems.

I hope this problem has a solution other than fresh Windows install :)

Regards

Hello again,

Updating the feedback.

This time I did some experimenting, and got a result: I didn't first have the debug on when cleaning the "uncleanable" folders, but now I created the same folders exactly in the same paths they were (empty ofc) and started scanning. After it scanned, it found those same folders as a threat. I clicked clean, and a few moments later, it "Stopped responding". ...

Hello,

You can't use any sqlite3.dll file, AdwCleaner uses a very specific one. We'll need some cleaning before:

- Launch AdwCleaner, ignore the error message. Click on File > Uninstall.

Then:

1. Download CCleaner from here, and install it.
2. Start CCleaner (there should be a shortcut on your Desktop)
3. Go in Options tab > Advanced, untick Only delete Windows temporary files older than 24 hours....

Good morning,

Sadly after I manually cleaned the folders that the AdwCleaner coulden't clean, the pc "seems" clean for it, but I have my suspicions, because no program can clean a pc Completly. I will check if i had set debug on when i started cleaning before disableing the folder cleaning. 

Regards.

Hi all,

I download the last version of AdwCleaner. I switch off my antivirus and my firewall.

 I try to install it in Windows 10 and...

1st message: it can not install quarantine. Contact with support@malwarebytes.com

I click Ok and I go on... I hit "scan" and...

2nd message: *sqlite.dll is corrupted or has been replaced. AdwCleaner closes automatically.

I install sqlite.dll. I reboot ...

Hello,

My AdwCleaner log, found many issues, but the folders are listed, which I had to remove manually, because it always crashed once it started cleaning them.

http://pastebin.com/Lc2t5PVi

Regards.

Greetings,

First of all, thanks for your feedback.

You did nothing wrong. It would just have been easier with a debug logfile but we can still try to understand what was the issue.

Can you please share the scan logfile showing the folders that you cleaned manually?

Regards.