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Bonjour,

Pouvez-vous donner le rapport de debug une fois que le crash a eu lieu?

Merci,

désolé si c'est comme ça :(  ça ne veut pas s'aligner correctement . 

là c'est pendant le scan où il bloque . apres plusieurs heures le scan prend fin et montre le résultat . mais au moment de nettoyer il bug avec un message d'erreur et crash . je pense que c'est un virus ou autre .

j'ai un rapport si vous voulez du scan . il montre des saletés dans le dossier secure preference. 

Merci de vôtre réponse .

voici le rapport :

2016-10-22 12:13:53 :     INFO    [main] - >>>> STARTING <<<< 2016-10-22 12:13:53 :     INFO    [main] - Version: 6.030 2016-10-22 12:13:53 :     INFO    [main] - RAM Usage: 41 2016-10-22 12:13:53 :     INFO    [main] - OS: WIN_10  X64 2016-10-22 12:13:53 :     <INFO>    [main.language] - Checking the language 2016-10-22 12:13:53 :     <INFO>    [m...

 Sorry Administrator, please find attached again.

Though it says deleted, but it always there when I scan it again and again.

Thank you.

# AdwCleaner v6.030 - Logfile created 22/10/2016 at 18:13:41
# Updated on 19/10/2016 by Malwarebytes
# Database : 2016-10-22.1 [Server]
# Operating System : Windows 10 Home  (X64)
# Username : Robin
# Running from : C:\Users\Robin\Downloads\downloads\adwcl...

Thank you but this is not what I was expecting.

Can you please share the cleaning logfile? Please, do as follow:

• Launch AdwCleaner;
• Click on "Logfile" button;
• Navigate to "Clean" tab and then double-click on the most recent entry from the list;
• Finally, copy/past its content in your next answer.

Thanks again!

Regards.

Greetings,

Sorry for the late answer.

Firstly, I'll need you to run a scan with AdwCleaner:

• Download AdwCleaner from here: https://toolslib.net/downloads/viewdownload/1-adwcleaner/
• Launch it and then click on "Scan" button;
• At the end of the scan, a logfile will be generated;
• Please, click on "Logfile" button;
• Then, double-click on the most recent entry from the list and past its content...

 Thank you and please find the logfile as requested.

# AdwCleaner v6.030 - Logfile created 22/10/2016 at 17:30:02
# Updated on 19/10/2016 by Malwarebytes
# Database : 2016-10-22.1 [Server]
# Operating System : Windows 10 Home  (X64)
# Username : Robin 
# Running from : C:\Users\Robin\Downloads\downloads\adwcleaner_6.030.exe
# Mode: Scan
# Support : https://www.malwarebytes.com/support



****...

Hello,

I'll answer in english, please tell me if this is a problem.

Can you please share the full scan logfile generated by AdwCleaner? To do so, launch AdwCleaner and then click on "Logfile" button. You should then be able to find the needed logfile.

Thank you.

Regards.

Bonjour,

Pouvez-vous retenter toute la manipulation décrite, mais cette fois-ci en mode Debug ? Ceci devrait nous aider à identifier le problème rencontré. Voici la marche à suivre:

• Lancez AdwCleaner;
• Cliquez sur "Outils" puis "Options" dans le menu en haut;
• Positionnez la case à cocher sur "Debug" dans l'encart "Mode";
• Lancez une analyse / nettoyage jusqu'à ce que le problème que vous ave...

I have several times tried to clean the following, but has never been successful and my start menu froze, microfost edge open with blue screen and not able to click on my date and time, I have also lost my PDF and LibreOffice, 

Adware is not able to clean these files 

HKU\.DEFAULT\Software\jhdbca
Key Found:  HKU\S-1-5-18\Software\jhdbca
Key Found:  HKLM\SOFTWARE\jhdbca
Key Found:  [x64] HKLM...