Bonjour cocochepeau,
Thanks for your response.
First I should explain that in the last hour, I downloaded Malwarebytes (free) from Softpedia (http://www.softpedia.com/dyn-postdownload.php/4da55095eb250a3742025ebdcf058222/580a4e8d/13ebe/0/1?tsf=0
...and something was found and removed from Firefox. It wasn't named 'Bing' but Bing has now been removed.
I had previously tried changing the defa...
thank you best, I will give it a try as the computer is at my customers office it'll take me till about 14:00 regards ernst
Hello,
can you please try instructions given on the following link in order to take back ownership of these two folders ?
=> https://technet.microsoft.com/en-us/library/cc753659(v=ws.11).aspx
Regards.
hello cocochepeau, any idea yet how to get back or get rid of the unknown owner in these folders and files?
kind regards from the tyrol ernst
Yes, the two folders are in place but many of the files and folders have an unknown ownership wich cannot be altered - it leads to 'access denied'
Hello,
Thank you for the logfiles.
Can you confirm that these two folders are still in place:
Regards.
Here the content of the AdwCleaner-Directory:
Volume in Laufwerk C: hat keine Bezeichnung. Volumeseriennummer: 267B-6D25
Verzeichnis von C:\AdwCleaner
19.10.2016 13:25 <DIR> . 19.10.2016 13:25 <DIR> .. 18.10.2016 19:55 1.102.848 adwcleaner.db 18.10.2016 20:00 4.590 AdwCleaner[C0].txt 18.10.2016 19:55 4.453 AdwCleaner[S0].txt 19....
This is the more relevant information, sorry for pasting the wrong one first:
# AdwCleaner v6.021 - Bericht erstellt am 18/10/2016 um 20:00:07
# Aktualisiert am 06/10/2016 von ToolsLib
# Datenbank : 2016-10-16.1 [Server]
# Betriebssystem : Windows 7 Professional Service Pack 1 (X64)
# Benutzername : Rundschau - BUCHHALTUNG
# Gestartet von : C:\Users\Rundschau\Downloads\adwcleaner_6.021.exe
...Hello 'cococheapau'!
Happy to hear from you - here is the requested (only one) logfile. The problem is with both of these C:\Users\Rundschau\AppData\Roaming\orlando C:\orlando
Kind regards from the Tyrol Ernst
# AdwCleaner v6.021 - Bericht erstellt am 18/10/2016 um 19:55:59
# Aktualisiert am 06/10/2016 von ToolsLib
# Datenbank : 2016-10-16.1 [Server]
# Betriebssystem : Windows 7 Professio...Greetings,
First of all, sorry for the inconvenience.
We'll try to recover your folder. Firstly, can you please share me the related clean logfile?
To do this:
Regards.