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Ok.

Do you have the url shown in the tab ?

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload zone)
• Then post the link in your reply

Hello,

I really need the logfile content, not just the filename:

• launch Malwarebytes -> click on History -> Application logs -> Select the last exam log -> Show.
• Click on Export -> text file (*.txt) -> Choose the desktop as destination, name the file "report-mbam" for example, and click on Save.
• Paste the logfile in your next answer.

Best regards,

Bonjour, je suis en Wifi, de plus après le scan de ESET, il y a quelques infections, pourriez vous vous en occuper aussi.

Rapport ZHPCleaner

~ ZHPCleaner v2016.9.25.146 by Nicolas Coolman (2016/09/25) ~ Run by ROLANDIN (Administrator)  (26/09/2016 16:03:37) ~ Web: https://www.nicolascoolman.com ~ Blog: https://www.anti-malware.top ~ Facebook : https://www.facebook.com/nicolascoolman1 ~ State ...

Hello,

• Download MalwareBytes Anti Malware here.
• Launch MalwareByte's Anti Malware from your desktop
• Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
• Tab Exam choose Threats, click on Scan now, and click on Launch the exam.
• If something is detected, choose to Quarantine everything. If it asks you to reboot the computer, do it.
...

Hello,

Thanks !

Can you do the following to get additional informations ?

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Best regards,

here is the first scan :  

# AdwCleaner v6.020 - Logfile created 24/09/2016 at 19:05:42 # Updated on 14/09/2016 by ToolsLib # Database : 2016-09-23.1 [Server] # Operating System : Windows 7 Ultimate Service Pack 1 (X64) # Username : MARK - MARK-PC # Running from : C:\Users\MARK\Downloads\Programs\adwcleaner_6.020.exe # Mode: Clean # Support : https://toolslib.net/forum

***** [ Services ] ***...

Hello,

Can you boot in safemode and retry ?

How to boot in safemode: http://www.tenforums.com/tutorials/2304-safe-mode-start-windows-10-a.html#option1

Best regards,

Can anyone please advise:  I'm trying to remove DNSUnlocker from my mothers laptop, & was told AdwCleaner could do the job.  I am testing it at home on my computer 1st, & it found 128 threats on my computer!  How accurate are the results shown?  I noticed there is no way within the program to do backup of some kind on changes I make.  If I have run AdwCleaner with option settings unchanged/at d...

Hello,

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Best regards,

I found that copy&and paste is not possible (in other programs like firefox or editor...), during AdwCleaner 6 Protocol-Manager is open. Please can you fix it. Often we need the log from users for analyse, and they can not poste it. This is very ugly.

Thanks

You can see this behavior on http://mozhelp.dynvpn.de/dateien/temp/AdwCleaner6-CopyAndPasteProblem.gif or http://mozhelp.dynvpn.de/datei...