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Hello,

Thanks.

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Best regards,

Hello,

We'll need to do a small search on your system:

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Enter AdwCleaner.jpg in the text-field
• Click on the "Search Files" button
• The logfile is saved as Search.txt
• Please host it on Up2Share and share the generated link.

Thanks,

L'analyse s'est déroulée correctement si je comprends bien ?

Pouvez vous me donner le rapport?

Merci,

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Bonjour,

Nous allons utiliser Farbar Recovery Scan Tool, voici la marche à suivre :

• Téléchargez FRST;
• Effectuez un clique-droit sur le fichier téléchargé, puis "Exécuter en tant qu'administrateur";
• Cliquez sur le bouton "Scan";
• Un rapport est sauvegardé, il se nomme "FRST.txt" et quelques informations supplémentaires sont proposées dans le fichier "Addition.txt";
• S'il vous plait, utilisez...

here is the same problem as this user http://www.bleepingcomputer.com/forums/t/623128/weird-chinese-programes/

and here http://www.bleepingcomputer.com/forums/t/624586/infected-with-ludashi-and-google-keeps-redirecting/

http://lavasoft.com/mylavasoft/malware-descriptions/blog/GenVariantMikey385380169e46229

I have bought simple help remote software .If I try to run ADWcleaner remotely it will kill the software.

How can I tell ADWcleaner not to kill the remote support program?

thanks

robert

Greetings,

These are false positive. You can use AdwCleaner with your eyes closed as long as you downloaded it from one of its official links:

• https://toolslib.net/downloads/viewdownload/1-adwcleaner/
• http://www.bleepingcomputer.com/download/adwcleaner/

If you need help while using AdwCleaner, please ask me in your next answer and I'll be happy to guide you during the whole process.

Regards.

Hello,

Sorry for the delay !

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

While I'll read the logfile, please do the following:

Download fixlist.txt file and save it to the Desktop.

NOTE. It's imp...

Hello,

Sorry for the delay.

Can you share more informations with FRST ?

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Best regards,