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Hello,

After restarting the computer, ADWCleaner is not there anymore so I had to reinstall the application.

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grynfindore, 2015-11-11 17:06:51 (UTC)

Is that occurred when you launched the Cleaning process ?

Did you find your missing work folder on the quarantine manager ? Can you tell me its name and where it was located ?

Also, could you upload the quarantine.log file stored into C:\AdwC...

Hi again,

Ok, it appears that your error comes from an external library that AdwCleaner uses to parse Chrome preferences file. It's weird because this error appears only on a few computers...

Can you retry with this version ( just run it and tell me if you still have the error, do not post debug logfile ) : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner_DBG.exe

Regards,...

Hi,

Can you retry this version : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner_DBG.exe in DEBUG mode and post the content of the debug logfile?

Regards,

Xplode.

Greetings grynfindore,

you should be able to recover deleted files thanks to the Quarantine. Here is how to use it :

• On the top menu, click on Tools > Quarantine manager;
• Every deleted elements are moved to the quarantine. They can be restored if necessary. Click on Restore will restore checked elements.

Regards.

Hello,

It should be fixed :

Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:

	5E5AF17D82EC74646B33587B54F94D4A - adwcleaner_5.019.exe


The updated detection(s) will be distributed in the next set of virus definitions, available via LiveUpdate or from our website at http://se...

Hello,

It's on the "To-think" list since it's a non-trivial process to implement in order to do it efficiently and securely..

Regards,

Hello,

Nice :)

Another nagging problem is this...We are adding some new features to Windows 10....Something happened and we could not install a feature....

Same as before, can you share a screenshot of this message ? (host it on Up2Sha.re as before)

Regards,

Hello,

Can you upload it on https://up2sha.re/?lang=us ? It's easier for me to access the file.

Regards,

Xplode.

Hello,

Can you try this version : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner_DBG.exe ?

Run it in debug mode, then post the content of adwcleaner_dbg_xxxx.txt

Regards,

Xplode.

Please host the picture on https://up2sha.re/ and share the generated link.

Regards,