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Hi,

In fact there is an error with a COM module that your computer doesn't seem to have / find. Instead of making the program crashes when it can't find this module, I just bypass it and the scan can complete.

Moreover, you should have a file called "COMError.log" located at C:\AdwCleaner, can you post it's content ?

Regards,

Xplode.

Ok, can you try this AdwCleaner version now : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner_DBG.exe

Does the message error appears ?

Regards,

Xplode.

Hello,

After restarting the computer, ADWCleaner is not there anymore so I had to reinstall the application.

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grynfindore, 2015-11-11 17:06:51 (UTC)

Is that occurred when you launched the Cleaning process ?

Did you find your missing work folder on the quarantine manager ? Can you tell me its name and where it was located ?

Also, could you upload the quarantine.log file stored into C:\AdwC...

Hi again,

Ok, it appears that your error comes from an external library that AdwCleaner uses to parse Chrome preferences file. It's weird because this error appears only on a few computers...

Can you retry with this version ( just run it and tell me if you still have the error, do not post debug logfile ) : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner_DBG.exe

Regards,...

Hi,

Can you retry this version : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner_DBG.exe in DEBUG mode and post the content of the debug logfile?

Regards,

Xplode.

J'ai regardé, toutes les lignes. Tout est en automatique et aucun service de dépendances n'est accessible. Win32 : le service ne peut être démarré pour toutes les commandes.

Ca se complique ? Je n'ai plus non plus de service audio. Mon service de restauration non plus ne marche pas.

Voilà. Quoi d'autre ? Temps plus couvert.

Merci encore.

Oswaldo

Greetings grynfindore,

you should be able to recover deleted files thanks to the Quarantine. Here is how to use it :

• On the top menu, click on Tools > Quarantine manager;
• Every deleted elements are moved to the quarantine. They can be restored if necessary. Click on Restore will restore checked elements.

Regards.

Bonjour,

J'ai regardé toutes les lignes : le même message s'affiche erreur 1068, sauf pour les services interface de réseaux et liste des réseaux que j'ai pu démarrer (après démarrage j'ai réessayé : toujours 1068)

Le logiciel WMdiag me dit que sa version ne correspond pas à mon système : Consultez les informations système de l'ordinateur pour savoir si vous avez besoin d'une version x86 (32 ...

Hello,

It should be fixed :

Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:

	5E5AF17D82EC74646B33587B54F94D4A - adwcleaner_5.019.exe


The updated detection(s) will be distributed in the next set of virus definitions, available via LiveUpdate or from our website at http://se...

Hello,

It's on the "To-think" list since it's a non-trivial process to implement in order to do it efficiently and securely..

Regards,