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Hello,

Which remote software do you use ?

Thanks,

Ok. Le problème vient d'une trace d'une ancienne version du logiciel qu'il faut supprimer. CCleaner devrait faire le travail.

1. Téléchargez la dernière version de CCleaner et installez-la,
2. Exécutez Ccleaner (icône sur votre bureau)
3. Dans l'onglet Options > Avancé, décochez la case Effacer uniquement les fichiers temporaires de Windows datant de plus de 24 heures.
4. Dans l'onglet Options > Survei...

Hi there,

As stated in the title, I myself do have problems when attempting the cleaning stage. But instead of getting this blue screen, mine just simply didn't respond. 

Im using Windows 10 64-bit as well.

Here is my debug link: https://up2sha.re/file?f=20CJVUCUnall

Thank you for reading this and making this wonderful tool free, alot of us appreciate it :)

Hello,

The "other post above" is this one :

Hello,

No, you're at the right place.

Can you relaunch AdwCleaner, Tools > Options. Tick "Debug" in the mode section.

Then, do a scan, and a clean. Wait until it freezes, and share the generated logfile from C:\AdwCleaner\AdwCleaner_Debug.log.

It's probably quite huge, so please host it on https://up2sha.re/ and share the generated link.

Thank...

I seen the other post above and I downloaded Malwarebytes and ran it. It worked 

The link above does nothing when I click on it

Hi,

of course:

# AdwCleaner v6.000 - Logfile created 22/08/2016 at 07:52:33 # Updated on 12/08/2016 by ToolsLib # Database : 2016-08-21.4 [Server] # Operating System : Windows 10 Home  (X64) # Username : --- # Running from : C:\_CLEANUP\adwcleaner_6.000.exe # Mode: Scan # Support : https://toolslib.net/forum



***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

...

Hello,

@mnlpatrick: please do as explained here, thanks: https://toolslib.net/forum/viewthread/8036-adw-cleaner-not-responding-when-cleaning/?p=1#!messageId-8038

I keep getting the blue screen CRITICAL_PROCESS_....  I dont remember the last word but Ive tried disabling McAfee Firewall but it still crashes when I hit clean.  Please someone help!

Hello,

No, you're at the right place.

Can you relaunch AdwCleaner, Tools > Options. Tick "Debug" in the mode section.

Then, do a scan, and a clean. Wait until it freezes, and share the generated logfile from C:\AdwCleaner\AdwCleaner_Debug.log.

It's probably quite huge, so please host it on https://up2sha.re/ and share the generated link.

Thanks,