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Bonjour,

Désolé pour le temps d'attente, cette discussion est passée entre les mailles du filet.

Pouvez-vous supprimer le dossier C:\AdwCleaner ?

Ensuite, téléchargez à nouveau AdwCleaner en suivant ce lien : https://toolslib.net/downloads/finish/1-adwcleaner/

Cordialement.

Hello,

First of all sorry for the late answer.

So, "SysNative" is in fact redirecting to System32. This meens that "mrxsmb22.sys" is reappearing after the clean process.

Can you try with Malwarebytes as well?

Let me know if you need some more details.

Regards.

Greetings,

Thanks for providing the logfile. We'll investigate and I'll get back to you asap.

Regards.

Hello,

Sorry for the lack of answer.

Indeed, this issue will be fixed with the upcoming v7.1 (almost ready!).

Regards.

Hello, Administrator!  There was a brace of follow-on replies added within the past week that just got cut off - having system issues?  The drift was that this is a known problem, has apparently existed since the advent of version 7 and now continues beyond 7.0.6 to 7.0.7.  AdwCleaner consistently crashes when starting up during the "heuristic" phase, and the resulting debug file is truncated a...

cocochepeau

I re-ran Adwcleaner today in debug mode.  The log file is below as you requested.

Peter

2018-01-17 13:09:09.941 DEBUG [7100] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2018-01-17 13:09:09.956 DEBUG [7508] [MainUI::Entry@1277] [+] Checking for update... 2018-01-17 13:09:11.369 DEBUG [7508] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2018-01-17 1...

Greetings,

Thanks for the feedback. We’ll investigate and I will get back to you as soon as possible.

Regards.

Annabel123 là thành viên mới của diễn đàn toolslib , rất vui được làm quen và kết bạn để chia sẻ mọi thứ trong cuộc sống với mọi người. Đặc biệt đã học được từ diễn đàn.

Hi,

Please run AdwCleaner in debug mode.

• Open AdwCleaner and click Tools > Options and place a check in the box next to Debug Logs
• Run another scan/clean.
• Then, share the file: C:\AdwCleaner\AdwCleaner_Debug.log

Thanks.

I found this thread while looking for answer to my own pup issues and signed up to say thanks.  What worked for me was uninstalling Chrome and then running Malwarebytes Adwcleaner. Ran it a second time and with Chrome uninstalled a got a clean scan this time. Before that it would identify Pup.Legacy.Optional. I would clean it but when I would run it a second time it would be back again.  After ...