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D'accord, nous allons commencer par un ZHPDiag :

• Rendez vous sur la page de téléchargement de ZHPDiag, puis cliquez sur le bouton bleu "Nicolas Coolman - Télécharger";
• Enregistrez le fichier et lancez le;
• Cliquez sur l'icône "Scanner" pour faire une analyse complète puis patientez, ça peut durer quelques minutes;
• À la fin de l'analyse, cliquez sur l'icône "Rapport", un rapport va s'ouvrir, ...

Hello,

We'll look deeper:

1. Download FRST
2. Right-click on the file -> "Execute as Administrator"
3. Click on the "Scan" button
4. The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
5. Please host them on Up2Share and share the generated links.

Best regards,

Hi,

I ran adw cleaner on my windows 10 laptop. It removed a lot of bad stuff already (great!). But I still have one service and two files that cannot be removed by adw cleaner. The two files and the service are found by adwcleaner, I click on "nettoyer", but then after restart they still appear on the list.

Here is the report from ADW cleaner :

# AdwCleaner v5.201 - Rapport créé le 01/08/20...

# AdwCleaner v5.201 - Rapport créé le 31/07/2016 à 22:41:09
# Mis à jour le 30/06/2016 par ToolsLib
# Base de données : 2016-07-31.4 [Serveur]
# Système d'exploitation : Windows 10 Home  (X64)
# Nom d'utilisateur : client - MARIETTE
# Exécuté depuis : C:\Users\client\Desktop\adwcleaner_5.201.exe
# Option : Scanner
# Support : https://toolslib.net/forum

***** [ Services ] *****

***** [ Dossie...

Before I just hit "clean" I figured I would check to see what I was removing. After reviewing I found some windows registry files. Does anyone know wheather or not I should let the program remove these?

My gut says just delete but i've learned before it's better to be safe than sorry.

just need to know what is this?

is it dangerous??

Ok. Ça devrait normalement être mieux, vous confirmez ?

Hello,

It's not a false positive usually. However, in your specific case it is, for now please uncheck this element before the cleaning operation.

Thanks for the test,

Ok, I read another set of comments somewhere on your forum with someone with the exact same issue.  The problem is IObit Unistaller which your software is reading as questionable.  Once you erase the key, IObit just reinstalls it.  I deleted IObit and the problem went away.  Interestly, the IObit Advanced System Care 10 product does not seem to cause any problems- just the Unistaller portion.  ...

# AdwCleaner v5.201 - Logfile created 30/07/2016 at 06:02:03 # Updated 30/06/2016 by ToolsLib # Database : 2016-07-21.2 [Local] # Operating system : Windows 7 Ultimate Service Pack 1 (X64) # Username : CQ62 - CQ62-PC # Running from : C:\Users\CQ62\Downloads\adwcleaner_5.201.exe # Option : Scan # Support : https://toolslib.net/forum

***** [ Services ] *****

***** [ Folders ] *****

***** [ F...