Hello,
You got the right reaction to ask to your IT support before sharing your bank account.
Do you remember (or still have) the software they use to take control of your computer ?
Can you copy/paste here the AdwCleaner logfile ? (in C:\AdwCleaner\) ?
who were very helpful and said it had been a conflct problem with another application called Weeble.
Was it http://www.weebly.com ?
...
Hello,
Sorry for the delay.
We'll try to use MBAM hoping it will remove all elements I found in the logfile. Otherwise, we'll remove them "manually" :
Can you run this specific AdwCleaner version : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner.exe
Just run a scan. Then you will have a file called "generic.log" inside C:\AdwCleaner. Please post it's content on http://pastebin.com/ and give me the link. It will be easier to read than the previous one :-)
Regards
Hello,
Can you run it in debug mode ( Click on "Options" -> "Activate debug mode" ) then run a scan. Even if it crashes, please post the content of the file called "AdwCleaner_dbg_xxx.txt" located under C:\AdwCleaner.
Regards,
If they think "Uninstall" button uninstalls the detected adware, it's that :
1) The helper didn't give clear instructions
2) They didn't read the documentation
Translation will be updated in v5.037.
Regards,
Hello,
Looks like this is the same bug as on this topic ( in french ) : https://toolslib.net/forum/viewthread/2315-bug-avec-les-versions-5034-5035-5036-ne-finit-pas-le-scanne/
Can you try running this version of AdwCleaner : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner.exe
If you don't have any issue with this version, your problem will be solved with v5.037 which wil...
Hello,
Can you provide me with AdwCleaner's debug logfile ? Just run AdwCleaner, click on "Options" then "Activate debug mode".
Try running the scan. Even if it does not complete, you should have a file called "AdwCleaner_dbg_xxxx.txt" inside C:\AdwCleaner.
Please post its content in your next reply.
Moreover, do you have this issue only on W10 64b ? Did you try with other versions ?
Regar...
Hello,
I think it's better to keep "Uninstall" since the button is inside AdwCleaner's GUI. It's not like in the add/remove programs where it will be relevant to have "Uninstall AdwCleaner"
Your corrections will be added in v5.037.
Regards
Hello,
Unfortunately, not every software is available in several languages. However, if you specifically need a translation, don't hesitate to ask for it and we'll do our possible to help the developer to do it.
Best regards,
THe developer is looking at the bug.
In the meantime, we'll use FRST :
- Download FRST
- Right-click on the file -> "Execute as Administrator"
- Click on the "Scan" button
- The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
- Please host them on Up2Share and share the generated links.
Regards,
fr33tux, 2016-02-24 12:37:37 (UTC)
