Could you define the nature of the pop-up? Is it in the browser? On the desktop? through certain applications? When did the issue start happening? (Please answer these before continuing the read)
Since I am not certain about how it manifests, I can only offer a general thorough PC clean-up. The following steps should help you remove the issues, but make sure to post MBAM and ADW logs after sca...
Hey,
I got the same Problem with the newest Version. Im on Windows 10 here is my Debug File:
2017-08-01 14:32:37.943 DEBUG [10728] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2017-08-01 14:32:37.959 DEBUG [10752] [MainUI::Entry@1271] [+] Checking for update... 2017-08-01 14:32:38.365 DEBUG [10752] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2017-08-01 14:32:38....
I had the same problem, what I did was delete the old version and then re-downloaded from the link above. When you get the verse above window saying it is out of date cancel that. Then you need to look in when finished scanning before you start cleaning. On click the first pup, then you need to let it clean. I hope this will help you.
Hey,
I got the same Problem with the newest Version. Im on Windows 10 here is my Debug File:
2017-08-01 14:32:37.943 DEBUG [10728] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2017-08-01 14:32:37.959 DEBUG [10752] [MainUI::Entry@1271] [+] Checking for update... 2017-08-01 14:32:38.365 DEBUG [10752] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2017-08-01 14:32:38....
I did the same with my second machine with WIN 8.1. The same problem, the same error message. Atgtached pls find the content of the debug log file.
2017-08-01 13:14:15.535 DEBUG [9084] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2017-08-01 13:14:15.538 DEBUG [8304] [MainUI::Entry@1271] [+] Checking for update... 2017-08-01 13:14:16.040 DEBUG [8304] [AdwCleanerSDK::checkCA...
I guess, i found out, where the error came from. After the scan has finished, following screen can be seen:
http://abload.de/image.php?img=2017-08-01_123851thsvf.png
Nevertheless, the findings of the "PUP.Adware.Heuristic" in the folder "C:\ProgramData\Audyssee Labs" you cannot find in the protocol file!
# AdwCleaner 7.0.1.0 - Logfile created on Tue Aug 01 10:37:27 2017 # Updated on 2017/0...
Could you try restarting your PC in safe mode with networking, install Malwarebytes, do a full scan with them and then attempt to scan with AdwCleaner.
Before that, you could also use RKill to kill any malicious software before using anti-malware. Let me know if this helps.
Hello,
during the deletion process of PUP's ADW stops working with following error message
http://abload.de/image.php?img=2017-08-01_103300c6sip.jpg
Windows system has to be restarted again, nothing will be deleted by ADW.
Greetings,
i get this popup massge when starting cleaning and after that ,it freezes. " caught unhandled unknown exception; terminating". What is the problem?
thank you
I too have this same exact occurrence & have started a new thread on bleepingcomputer.com (BC) titled: "Strange PC behavior W/ adwcleaner_7.0.0.0.exe"
I'm anxious to see a solution!
