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Hello,

These two issues will be fixed in the 7.1 release.

Regards.

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cocochepeau, 2017-09-20 13:11:25 (UTC)

This is the only log available that says clean. This was done when he removed ALL check marks from all items found. Otherwise, when he removed check marks only from the registiry section the program did not go through with clean it just shut down. .

Hello,

This time he hit clean and the program closed, the computer shut down but when it rebooted it had not cleaned anything.

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notnats, 2017-1...

Hello,

This time he hit clean and the program closed, the computer shut down but when it rebooted it had not cleaned anything.

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notnats, 2017-10-02 03:31:16 (UTC)

Can you please share the cleaning logfile?

Thanks.

Update:

As per this thread; https://toolslib.net/forum/viewthread/13432-adwcleaner-7031-has-stopped-woring/

I had my friend try this suggestion;

Try to uncheck every registry element detected before pushing the Clean button. Then, it should work as expected.

It did not work. He tried in both normal mode, and received the message that "AdwCleaner stopped working" as soon as he hit clean. S...

I'm afraid I got the same problem.

AdwCleaner version 7.0.3.1 stops working directly after the update phase.

The solution you offer is irrelevant since the program doesn't make it to the clean phase.

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Lapo90, 2017-10-01 11:58:37 (UTC)

Same problem. Program doesn't make it to the clean phase.

Bonjour,

Dans un premier temps, pouvez-vous essayer de désinstaller l'application WDMyCloud puis de réinstaller celle-ci ?

Pour la désinstallation, voici la marche à suivre :

1. Dans le menu Démarrer , entrez Panneau de configuration dans la zone de recherche, puis sélectionnez Panneau de configuration dans la liste des résultats.

2. Sélectionnez Programmes > Programmes et fonctionnalités, ...

Bonjour,

Pouvez-vous lancer un nettoyage après avoir décoché les éléments du registre ?

Cordialement.

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cocochepeau, 2017-09-23 17:16:53 (UTC)

Bonsoir, 

Oui effectivement en décochant le nettoyage se lance................. mais ensuite après redemarrage, quand je relance l'analyse, j'ai la detection qui revient. 

Bonjour,

Pouvez-vous partager le rapport d'analyse de AdwCleaner ?

Merci.

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cocochepeau, 2017-09-22 16:56:49 (UTC)

Bonsoir, 

Je vous partage le rapport ........... ;)  Toujours le même problème au nettoyage.  

# AdwCleaner 7.0.2.1 - Logfile created on Fri Sep 22 18:52:08 2017 # Updated on 2017/29/08 by Malwarebytes  # Database: 09-20-2017.1 # Running on Windows 10 Enterprise Insider Previ...

Hello,

Thanks. Everything is fine.

Regards.

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cocochepeau, 2017-09-20 13:10:21 (UTC)

Thanks glad to know :)

Hello,

This is out of the scope of AdwCleaner. I invite you to use Malwarebytes 3 for this issue: https://toolslib.net/downloads/viewdownload/309-malwarebytes/

Here are some more informations about CCleaner 5.33: https://blog.malwarebytes.com/security-world/2017/09/infected-ccleaner-downloads-from-official-servers/

Feel free to ask if you need more details/help.

Regards.