Re: SmartShopping not cleaned :(

Hello,

Now, it's ok! I solved my pb, perhaps thank to AdvCleaner.

* First with AdvCleaner... no (visible) effect. I run it twice and the second time it told me everything was ok... except I always had my virus.

+ Then, I learnt about Chrome Cleanup tool. I run it! Same pb... it told me that it didn't see any threat! And, after that, my Chrome has been blocked... Impossible to run il!

 

I d...

Re: False Detection by AdwCleaner

Hello,

Thank your for the feedback, we are handling it as soon as possible.

Regards,

Re: False Detection by AdwCleaner

Hello,

Can you provide the full report please ?

Regards,

Re: AdwCleaner vs WinThruster

Hello,

Thank you for your reply.

I think programmers Adw Cleaner should take action to eliminate the problem.

Regards,

Re: Save to Pocket Extension incorrectly identified as malware

Hi,

Extension has been removed from the database.

Regards,

Xplode.

Re: AdwCleaner vs WinThruster

Hello,

WinThruster is considered as a potentially unwanted program, that's why AdwCleaner removes it. 

Regards,

Re: You can not analyze Internet Explorer

Hello,

Please refer to the documentation : Internet Explorer/Edge elements are listed in the registry tab since it's Windows' related.

Regards,

Re: Windows 10 Crashing

Hello,

Can you execute this version of AdwCleaner : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleanerDbg.exe

Run the scan, then click on "Clean". The computer should crash but you will have a text file called ProcessesKilled.txt under C:\

Please post its content.

Regards,

Re: Save to Pocket Extension incorrectly identified as malware

Hello,

Can you provide me with the extension ID so I can check and remove it from the database.

Regards,

Re: Some other false positive entries ("New Tab Redirect" Chrome add-on) ?

Hello,

These 3 extensions have been removed from the database.

Regards,


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