checking in...
I would highly recommend REMOVING javaw.exe from the ADWcleaner whitelist.
Malwarebytes / JRT successfully whitelisted SimpleHelp WITHOUT whitelisting javaw.exe
Please let me know when javaw.exe is removed from the whitelist and I will re-test simplehelp.
Thank you
Hi Xplode, sorry for dropping off the map like that. Life has been crazy.
Kaseya changed their paths; here's their current paths (I included our GUID, but other companies will have a different one):
C:\Program Files (x86)\Kaseya\KRNSNC47953309850771\AgentMon.exe
C:\Program Files (x86)\Kaseya\KRNSNC47953309850771\curl.exe
C:\Program Files (x86)\Kaseya\KRNSNC47953309850771\DLLRunner32.exe
C:\P...Thank you, thank you , thank you.
It works 100% now!
Consider this issue 100% resolved.
Thank you for your time and consideration.
Hello,
Do you still have the issue with the latest definitions ?
Checking in....
Thank you
And obviously ( SimpleHelp Technician.exe ) <<<<<< notice the space between SimpleHelp and Technician
http://i.imgur.com/j1HXxNg.png
In addition to javaw.exe I just CONFIRMED another file that would need to be whitelisted for this remote program ( SessionUI.exe )
http://i.imgur.com/5PiCM0H.png
javaw.exe screenshot http://i.imgur.com/FluqZu7.png
Thank you
Unfortunately it still gets killed. I suspect it is javaw.exe since the remote software program runs on Java
http://i.imgur.com/ImbkIiJ.png
javaw.exe shows up twice in the debug log but it is not whitelisted.
Appreciate your help
