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Hello,

Can you share me the logfile for the working cleaning you've made ?

Then we'll take care of UCGUard.

Hello,

In complement, can you do the following ?

• Download MalwareBytes Anti Malware here.
• Launch MalwareByte's Anti Malware from your desktop
• Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
• Tab Exam choose Threats, click on Scan now, and click on Launch the exam.
• If something is detected, choose to Quarantine everything. If i...

Hello,

Can you launch AdwCleaner, click on Tools > Options. Then, tick "Debug", and do a scan, and a clean.

When the crash occured, please host the file C:\AdwCleaner_Debug.log on https://up2sha.re/ and share the generated link here.

Best regards,

Hi, 

Can you share the logfile, please? 

Usually, you can find it under C:\AdwCleaner\ 

Thank you. 

Hello,

Ok. So copy paste the following content in the settings.ini file (overwrite the current content):

[Properties]
Language=en
EulaAccepted=1

[Options]
DebugMode=1

Then, launch AdwCleaner as usual, do a scan and share the file mentionned above.

Best regards,

Hello,

Can you share the Scan/Clean logfile ? Usually from C:\AdwCleaner\AdwCleaner[xxx].txt

Best regards,

Hello,

Can you or edit the following line from C:\AdwCleaner\settings.ini :

DebugMode

and set it as:

DebugMode=1

Then, relaunch AdwCleaner, the error should appear. Also, a new file will be created as C:\AdwCleaner\AdwCleaner_Debug.log.

Please host it on https://up2sha.re/ and share the generated link.

Best regards,

Hello,

In any case, we can't do anything without the logfiles. Please share at least one with your help request, thanks !

Hello,

Can you share the logfile ? Usually from C:\AdwCleaner\. Host it on https://up2sha.re/ and paste the generated link here.

Best regards,

Hello,

The "other post above" is this one :

Hello,

No, you're at the right place.

Can you relaunch AdwCleaner, Tools > Options. Tick "Debug" in the mode section.

Then, do a scan, and a clean. Wait until it freezes, and share the generated logfile from C:\AdwCleaner\AdwCleaner_Debug.log.

It's probably quite huge, so please host it on https://up2sha.re/ and share the generated link.

Thank...