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I have no control of my phone's or computers someone has gotten in my Google acc and taken over can I get help somewhere I buy new phone's and they get in them as soon as they are turn ed d on help please it's been a year

Hello,

Sorry for the delay.

You have a Dell computer, don't you ? It may be a corner case with some Dell processes and AdwCleaner..

In the meantime, to be sure that you get the latest database version, can you copy/paste here the content of AdwCleaner scanning logfile (from C:\AdwCleaner\) ?

Best regards,

Hello,

So, it's a DNS issue.. It's strange that only Edge is impacted.

We'll remove the cached files from Edge, and then reset the network configuration if needed :

1. Launch Edge,
2. Click on the top-right "..." to show the menu.
3. Settings
4. Delete navigation data - choose the elements to remove
5. Check all, except "Passwords"
6. Delete

Quit Edge, restart it : does it work ?

If you still get the sa...

Yes, but your computer doesn't seem to have some remainings, so we need to spot what is re-creating this folder at each reboot.

Since I didn't see it with ZHPDiag, we'll try with FRST :

1. Download FRST
2. Right-click on the file -> "Execute as Administrator"
3. Click on the "Scan" button
4. The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
5. Please host them on Up2Sha...

Hello,

Hm, did you start any other software before AdwCleaner ?

It really seems to be related to this, but I can't see any trace of it in your computer..

Ok. It was a strange behaviour (and the first case like this) but it's solved.

Otherwise, your computer is clean.

You may use Delfix to remove every tools we used from your computer :

• Download DelFix from Xplode on your desktop.
• Launch it with administrator rights.
• Select all the option except the one proposing to save the registry.
• Then click on the "Execute" button.
• When everything is ...

Hello,

Does the folder still appears when you reboot your computer ?

As i do everyday, today I scanned my computer with Adwcleaner after updating the 5.111 version to the 5.112 version, as the sftware advised me to do.

When the scan was finished (telling me no malicious software had been found on my computer), I was shocked to find out there no longer was a Chrome thumbsmark and therefore presumably my Google Chrome browser hadn't be scanned. It happens to be m...

Sorry I mentioned Chrome but that is not installed on this computer, just IE.

I agree, not sure why this is only affecting edge. Internet Explorer and Chrome still work fine. I have a generic admin account on the PC that has the same issue and I am able to send you this via IE. Since I dont use this computer I dont know if this has been an issue prior to the suspicious activity ofr if it is new.

Windows IP Configuration

   Host Name . . . . . . . . . . . . : user    P...