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When Ever I Run ADW Cleaner on some one computer by taking remote acess it diconect remote screen and i can't click on other option of OK which i was able to click on previous version so inoder to do i have to take help of client whose system is on remote with me. So please retify this..

2016-08-17 22:50:16 : 	INFO	[main] - >>>> STARTING <<<<
2016-08-17 22:50:16 : 	INFO	[main] - RAM Usage: 34
2016-08-17 22:50:16 : 	INFO	[main] - OS: WIN_10  X64
2016-08-17 22:50:16 : 	<INFO>	[main.language] - Checking the language
2016-08-17 22:50:16 : 	<INFO>	[main.language] - Language found: fr
2016-08-17 22:50:16 : 	<INFO>	[main.network] - Checking the network connectivity
2016-08-17 22:50:1...

Thanks for your reply.

First try: could you disable Zemana and/or Malwarebytes before running AdwCleaner (scan and clean mode)? Is this happening again?

Regards.

Greetings,

Please try to use a polite and courteous language.

Can you be more precise, could you share us a debug log in order to investigate? That would be a good start.

Here's the documentation if needed: https://toolslib.net/forum/viewthread/182-en-adwcleaner-documentation/

Do not hesitate to tell me if you don't understand something. :)

Thanks!

Regards.

2016-08-18 01:50:01 :     <WARN>    [scan.registry] - Found {E7270EC6-0113-4A78-B610-E501D0A9E48E} 2016-08-18 01:50:03 :     <WARN>    [scan.registry] - Found {E69D4A59-73DE-4E38-9FB3-740EC4D9060D} 2016-08-18 01:50:05 :     <WARN>    [scan.registry] - Found {02478D38-C3F9-4EFB-9B51-7695ECA05670} 2016-08-18 01:50:06 :     <WARN>    [scan.registry] - Found {EF99BD32-C1FB-11D2-892F-0090271D4F88} ...

2016-08-18 01:45:37 :     <INFO>    [main.gui] - Clean requested 2016-08-18 01:45:41 :     <INFO>    [main.gui] - Killing all processes 2016-08-18 01:45:41 :     <WARN>    [main] - Killing [System Process](0) 2016-08-18 01:45:41 :     <WARN>    [main] - Killing System(4) 2016-08-18 01:45:41 :     <WARN>    [main] - smss.exe - (4) not killed - whitelisted 2016-08-18 01:45:41 :     <WARN> ...

2016-08-18 01:43:18 :     <INFO>    [scan.shortcuts] - Stopping shortcuts scan 2016-08-18 01:43:18 :     <WARN>    [scan.shortcuts] - 0 malicious shortcuts found 2016-08-18 01:43:18 :     <INFO>    [scan] - Progress: 70% 2016-08-18 01:43:18 :     <INFO>    [scan.tasks] - Starting tasks scan 2016-08-18 01:43:18 :     <INFO>    [scan.tasks] - Stopping tasks scan 2016-08-18 01:43:19 :     <WAR...

Hi! Thank you for your reply.

I do not know if I did thing in activating the debug mode. I ticked the debug mode at Tools > Options.

Here's the debug logfile (I ran it twice. First with the Database set to Local, and second to Server). Thank you in advance.

2016-08-18 01:40:58 :     <INFO>    [main] - Saving current options to the configuration file 2016-08-18 01:41:02 :     <INFO>    [main...

Greetings,

We're working on it. It should be fixed in the next release of AdwCleaner.

Sorry for the inconvenience.

Regards.