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Hello,

Sorry for the delay. I made some tests and removed it from the database. If you launch AdwCleaner with a working networking connectivity, the detection shouldn't happen anymore.

Best regards,

Sure, here it is :

AdwCleaner v5.201 - Logfile created 11/08/2016 at 17:22:48 # Updated 30/06/2016 by ToolsLib # Database : 2016-08-10.2 [Server] # Operating system : Windows 7 Home Premium Service Pack 1 (X64) # Username : Arlette - ARLETTE-PC # Running from : E:\Downloads\ADW cleaner\adwcleaner_5.201.exe # Option : Scan # Support : https://toolslib.net/forum

***** [ Services ] *****

*****...

ADW cleaner wants to remove folders, files and extension :

Folders :

C\Users\name\AppData\Local\Google\Chrome\UserData\Default\Extensions\elicpjhcidhpjomhibiffojppmmpil

Files :

C\Users\name\AppData\Local\Google\Chrome\UserData\Default\LocalStorage\chrome-extension_eli...

                                                                                              LocalExtension settings\el...

First, the generated logfile is:

# AdwCleaner v5.201 - Logfile created 05/08/2016 at 08:53:30 # Updated 30/06/2016 by ToolsLib # Database : 2016-08-04.3 [Server] # Operating system : Windows 7 Ultimate Service Pack 1 (X64) # Username : win7 - WIN7-PC # Running from : C:\Users\Public\Videos\Sample Videos\New folder\Ostalo\ADW Cleaner.exe # Option : Scan # Support : https://toolslib.net/forum

*...

Thanks very much. I ran the clean and here is the log.

Appreciate your help!

# AdwCleaner v5.201 - Logfile created 04/08/2016 at 17:24:50 # Updated 30/06/2016 by ToolsLib # Database : 2016-08-04.1 [Server] # Operating system : Windows 10 Home  (X64) # Username : Ron - LENOVO-PC # Running from : C:\Users\Ron\Downloads\adwcleaner_5.201.exe # Option : Clean # Support : https://toolslib.net/foru...

Ran AdwCleaner for first time with the following results. Concerned I'll remove something I should not. Would appreciate some advice on how to proceed. Thanks is advance for your help!

# AdwCleaner v5.201 - Logfile created 04/08/2016 at 07:28:02
# Updated 30/06/2016 by ToolsLib
# Database : 2016-08-04.1 [Server]
# Operating system : Windows 10 Home  (X64)
# Username : Ron - LENOVO-PC
# Runnin...

So,

Once again, sorry for the delay.

• Please download ZHPFix - Go on the download page of ZhpFix, click on the blue button "Download Now".
• Launch it with right click : "launch as administrator",
• Follow the instructions during the installation.
• Then click on the shortcut for ZhpFix on your desktop, and as usual, launch it as administrator.
• Select "Import"
• Copy & paste the following lines i...

okay, Mbam removed 80 items. Adwcleaner still founds bsdriver service after that, but was able to remove it. the last scan with adwcleaner says "all clear" !

Mbam log :

Malwarebytes Anti-Malware
www.malwarebytes.org


Protection, 03/08/2016 17:19, SYSTEM, PERICLES, Protection, Malware Protection, Starting, 
Protection, 03/08/2016 17:19, SYSTEM, PERICLES, Protection, Malware Protection, Start...

# DelFix v1.013 - Rapport créé le 02/08/2016 à 18:32:00
# Mis à jour le 17/04/2016 par Xplode
# Nom d'utilisateur : client - MARIETTE
# Système d'exploitation : Windows 10 Home  (64 bits)

~ Activation de l'UAC ... OK

~ Suppression des outils de désinfection ...

Supprimé : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ZHP
Supprimé : C:\Users\client\Desktop\ZHPDiag.lnk
Supprimé : C:\Us...

first, thank you for your advices. Here is the fixlog.txt :

Résultats de correction de Farbar Recovery Scan Tool (x64) Version: 27-07-2016
Exécuté par Charles-Etienne (2016-08-02 21:55:36) Run:1
Exécuté depuis C:\Users\Charles-Etienne\Downloads
Profils chargés: Charles-Etienne (Profils disponibles: Charles-Etienne)
Mode d'amorçage: Normal
==============================================

fixlis...