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Greetings,

First, you can try to download and run AdwCleaner by following this link: https://toolslib.net/downloads/viewdownload/1-adwcleaner/

Please share the generated logfile after the system reboot.

Hi there,

My son has infected my computer with some kind of malware. New toolbar has apperaed on my chrome browser (fuq.com virus/toolbar i don't know). I have found a tutorial and did all the steps, but it did not help. I am thinking of buying ADWCleaner. Will it help me?

Thanks a lot

Hi,

Can you try again, but this time launching AdwCleaner through the Downloads folder?

Note that even if AdwCleaner itself (the executable) is still present, the AdwCleaner folder (located at C:\AdwCleaner) should be removed when you click Uninstall.

About the notification by email, we've had some issues recently but it's now fixed.

Hi, no, it is located in E:\ , I never had it in Download folder. Yes, I downloaded 7.2.7.0 from toolslib site, the app work well; only since 7.2.6.0 the "remove" botton has no effects. I can update it by simply manually deleting it, but this remove botton shows that there is a problem. Its is strange. PS. only in this moment I received the notification email of your replies.

Greetings,

Where is AdwCleaner located when you try to "uninstall" it? Is it inside the Downloads folder?

Thanks,

Thanks. I'll try to share the logfile with ZHPCleaner dev.

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cocochepeau, 2019-01-27 20:30:30 (UTC)

OK , let me know if there any update on this issue and when you get an answer from him !

download the latest version of the Adwcleaner here https://toolslib.net/downloads/viewdownload/1-adwcleaner/

Hi, what to do to get the "Remove" botton working? have I to delete manually the files before upgrading? thanks. PS: issue arised in 7.2.6.0.

Thanks. I'll try to share the logfile with ZHPCleaner dev.

Can you share the logfile?

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cocochepeau, 2019-01-23 19:32:14 (UTC)

here is the log file https://up2sha.re/file?f=0X2ddMXf