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Hello,

Specifically, I am looking for a way to provide support to users who don't necessarily create an account or login to something. Acting as a guest user, I tried that page (nice) but it looks like I need to login to participate. Or is there a way that I might have overlooked?

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Violoncello, 2016-06-20 12:43:28 (UTC)

right now we can't provide a way of helping guest users directly fro...

hello

I'm surprised cause I only control and read msi files with quickdiag, not .msp files.....

$aList = _FileListToArray(@WindowsDir & "\Installer", "*.msi", 1)

You're the only having this problem, I don't have anymore returns from others users about that ....

Regards

Hello!

The problem still persists; now it is on line 7975.

I am sorry I forgot to include the MD5 for the above mentioned file, so I thought I should run a script with OldTimer's List-It (OTL) in order to provide you with MD5 for all the *.mp* files in the said folder, here it is:

========== Custom Scans ==========

< C:\Windows\Installer\*.ms* /md5 >

[2015.03.17 10.48.34 | 002,800,128 |...

Hello!

The error still persists; now it is on line 7973.

C:\Windows\Installer>dir *.ms*

Volume in drive C has no label.

Volume Serial Number is FE77-E905

Directory of C:\Windows\Installer

17.03.2015  10.48         2 800 128 1044ee.msi

04.01.2016  22.49        10 543 616 1437df.msi

26.01.2016  16.11         4 792 320 152fb33b.msi

04.01.2016  22.49        10 543 616 16fa80.msi

26.07....

Hello , in fact it looks like it's the file which is just after this who has problems....

which file is it ? ( signers if present and more informations please )

Hi, Think this is it. If not let me know thanks. Debug report and also the report that showed the infected files

Thanks for your assistance

2016-06-23 01:20:36 : [Notice]        Running from C:\AdwCleaner 2016-06-23 01:20:36 : [Notice]        Scan started 2016-06-23 01:20:36 : [Success]        Internet connection is UP 2016-06-23 01:20:37 : [Success]        Loaded C:\Users\Ged\AppData\Loc...

Tout d'abord un grand merci pour toutes ces informations et le document "guide des menaces informatiques" cependant j'aurais besoin de précisions car je ne comprends pas pourquoi  vous m'invitez à désinstaller AdwCleaner ? Je pensais qu'il  fallait lancer régulièrement  une analyse comme je le fais avec CCleaner ou malware anti malware.

Ok !

Vous pouvez alors relancer AdwCleaner, cliquer sur "Désinstaller".

Je vous invite aussi à lire ce document pour plus d'informations sur la façon dont les infections fonctionnent et éviter de se retrouver une nouvelle fois embêté.

Si vous avez des questions, n'hésitez pas !

Bonjour,

Bien reçu !

Vous pouvez également héberger le fichier sur https://up2sha.re/ puis copier le lien généré dans votre réponse ici.

J'ai donc regardé le rapport, vous pouvez cliquer sur "Nettoyer" et me fournir le rapport généré également.

Merci,

Hello!

Thank you for updating QuickDiag, however the problem still persists, even in Safe Mode.

Now, the error message is this: "Line 7936  (File "C:\Users\TMA\Downloads\quickdiag_2_21.06.2016.2.exe"): Error: The requested action with this object has failed."

The problem file is still the same: C:\Windows\Installer\3ef7a91.msi

I have tried running QuickDiag from Windows Explorer/Administrat...