Search

Hello, I'm Product Manager of Comodo- LPS Products. GeekBuddy is one of our remote PC support product. For more details please visit www.geekbuddy.com Currently, we detected an issue that Xplode AdwCleaner product detects GeekBuddy's shortcuts and registry keys as malicious and deletes them. This behavior significantly effecting our product's functionality. In addition to that, we are receiving...

Hello,

No, after the cleaning with ZHPFix, there should be a logfile on your Desktop :

I need the content of this file.

Regards,

Hello,

Can you try in safe-mode (with network support) and tell me if it works ? It seems to solve the problem for a lot of users.. In the meantime, we're still investigating for the root cause.

Thank you for your help.

Hello,

Ok.

Please download and use the latest version (Do a simple scan for the first time).

Share me the logfile like above.

Regards,

Hello,

Please repeat what you did with Chapi with ZHPFix, but using the following content :

Script ZHPFix:

O42 - Logiciel: Adobe Shockwave Player 12.0 - (.Adobe Systems, Inc.) [HKLM][64Bits] -- {0099B484-C24C-4D5F-8167-B0F6DF196E72} ©
HKLM\SOFTWARE\Wow6432Node\McAfee
HKLM\SOFTWARE\Wow6432Node\Safer Networking Limited
HKCU\SOFTWARE\BitDefender
HKCU\SOFTWARE\McAfee
P2 - EXT: (...) -- C:\Progr...

Hello,

Here's MalwareByte's log:

Malwarebytes Anti-Malware www.malwarebytes.org

Scan Date: 11/30/2015 Scan Time: 5:32 PM Logfile: Scan.txt Administrator: Yes

Version: 2.2.0.1024 Malware Database: v2015.11.30.06 Rootkit Database: v2015.11.26.01 License: Free Malware Protection: Disabled Malicious Website Protection: Disabled Self-protection: Disabled

OS: Windows 7 Service Pack 1 CPU: x64 F...

Hello,

We'll use MBAM to remove some stuff, and then clean the remainings with ZHPFix like you did with Chapi if needed :

• Launch MalwareByte's Anti Malware from your desktop
• Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
• Tab Exam choose Threats, click on Scan now, and click on Launch the exam.
• If something is detected, cho...

Hello,

Can you provide me the following files :

• AdwCleaner[S0]
• AdwCleaner[C1]

The slowness appeared suddendly ?

Regards,

Hello,

Before:

# AdwCleaner v5.022 - Logfile created 27/11/2015 at 16:47:22
# Updated 22/11/2015 by Xplode
# Database : 2015-11-22.2 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : sjb - SJB-PC
# Running from : C:\Users\sjb\Favorites\Downloads\AdwCleaner.exe
# Option : Scan
# Support : http://toolslib.net/forum

***** [ Services ] *****

***** [ Folders...

Hello,

Can you share me the AdwCleaner logfile ? It's located in C:\AdwCleaner\AdwCleaner[S1].txt

I'm analyzing the ZHPDiag report.

Regards,