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Hello,

• Download MalwareBytes Anti Malware here.
• Launch MalwareByte's Anti Malware from your desktop
• Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
• Tab Exam choose Threats, click on Scan now, and click on Launch the exam.
• If something is detected, choose to Quarantine everything. If it asks you to reboot the computer, do it.
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I don't know where the folder is  when I do clean its showing up clean but usually next day it comes back.

I copied this I don't know if that is what you want

C:\AdwCleaner\AdwCleaner[C0].txt - [1064 Bytes] - [03/09/2016 10:26:33] C:\AdwCleaner\AdwCleaner[C2].txt - [1606 Bytes] - [17/09/2016 11:14:35] C:\AdwCleaner\AdwCleaner[C3].txt - [1500 Bytes] - [18/09/2016 01:13:23] C:\AdwCleaner\AdwCl...

Hello,

Thanks. The tab is shown in Internet Explorer only ?

Bonjours suite au scan de Adwcleaner V6.020 et nettoyage des fichiers infectés . Au redemarage de mon portable plus de connexion possible ,que cela sois en WIFI ou en Ethernet ( pas d'accès internet) triangle jaune sur l'icone reseau.

Pouriez vous m'aider 

Merci infiniment

Hello,

In the folder C:\AdwCleaner, you should have several .txt files.

Can you host on https://up2sha.re/ the file named AdwCleaner[Sxx].txt, where xx is the greatest number you have ? Then, copy/paste in your message the generated link from up2sha.re.

Hello,

Can you provide the generated logfile ? Usually from C:\AdwCleaner\

Best regards,

I would highly recommend REMOVING javaw.exe from the ADWcleaner whitelist.

Malwarebytes / JRT successfully whitelisted SimpleHelp WITHOUT whitelisting javaw.exe

Please let me know when javaw.exe is removed from the whitelist and I will re-test simplehelp.

Thank you

what else should i do to permanently remove the threats?

Hello,

Can you share a screenshot of the message with the phone number ?

Thanks for this review. Keep up the good work.