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Hello,

Sorry to read this.

- Can you share the scan logfile?

Then, can you relaunch AdwCleaner, click on Tools -> Options and tick "Debug" in "Mode" section.

Do a scan and a clean, the crash should still occur. Simply exit the freezed window. Then, host the file "C:\AdwCleaner\AdwCleaner_Debug.log" on https://up2sha.re/ and copy/paste here the generated link.

Best regards,

ADWCleaner can't remove and delete it when i click on the button CLEAN! And ADW Cleaner versions crasht any time and my pc (Win10 x64) freeze every time when I click on CLEAN. Please, fix this errors and bugs so soon as possible!!

I have the same problem with this two keys!

***** [ Registry ] *****

Key Found:  KLM\SOFTWARE\CLASSES\APPID\{93469602-4134-4012-A6BC-3E73B9855F90}

Key Found:  KLM\SOFTWARE\CLASSES\APPID\WinZipSmartMonitorService.exe  

But ADWCleaner can't remove and delete it! And ADW Cleaner last versions crasht any time and my pc (Win10 x64) freeze every time when I click on CLEAN. Please, fix this ...

Bonjour à tous,

je viens vers vous afin de vous expliquer mon problème, nettoyant mon ordinateur comme à mes habitudes à l'aide de ce logiciel, je me retrouve actuellement avec deux menaces trouvées, mais de type WinZip, et qui s'avèrent non effaçable, j'ai beau redémarrer une fois le nettoyage fini, les clefs persistent.

Voici Les clefs en question : 

Clé trouvée:  KLM\SOFTWARE\CLASSES\APPI...

Please post here your ideas, error messages, bug reports or feedback here. :)

Hello,

Indeed, it's a known bug that we are working on.

To remove the remaining service, can you do the fllowing?

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Best ...

Greetings,

I see nothing related to cleaning mode in the debug logfile. Can you please tell me exactly when does AdwCleaner freezes?

Thank you.

Regards,

Hi there, I have run the scan couple times, the last time with the box "debug mode" ticked and here is what came up. Can you please help me solve this where the problem might be?  

2016-11-11 11:50:11 :     <INFO>    [main] - Saving current options to the configuration file 2016-11-11 11:50:13 :     <INFO>    [main.gui] - Scan requested 2016-11-11 11:50:14 :     <INFO>    [scan] - Running fro...

Greetings,

Thank you for sharing the debug logfile. We should be able to work with this.

Regards,

any help ?