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Bonjour,

Effectivement, il ne faut pas appeler ce numéro.

On devrait pourvoir vous débarrasser de ce problème :

• Téléchargez Malwarebytes Anti-Malware (à partir d'un autre ordinateur et transférez sur l'ordinateur infecté à l'aide d'une clé USB - évitez ensuite de brancher cette clé sur un autre ordinateur avant qu'on l'ait nettoyée).
• Installez-le en laissant les options par défaut, une icôn...

Good morning !

To your suggestions:

Removing DocMgr would of course be fine !

lanconf.exe is checked, false positive :-)

MyPhoneExplorer: Used it two times till now to get the SMS archive on the PC, what is a special task ;-)

ZHPCleaner: Ran it, removed the threats. But I noticed two strange behaviors when runing ZHPCleaner - first I started it when IE and Firefox were active (which were r...

peut-être mais c'est du bidon , une arnaque quoi......

pour l'AV , en ce moment je teste Panda Free et je dois reconnaitre qu'il est pas mal du tout , pas de faux positifs, bref bien quoi.

as-tu un rapport ou un morceau de rapport dans C: ?

Hi :)

I do a cleanup of the installed software frequently, there should be not to much unknown.

Most of the programs you listed are installed since a while and known to me (some are quite famous like Corel or Paragon), only DocMgr is quite questionable - it isn't listed in the installed programs, and I can find it listed in the start menu.

I ran cCleaner to see if there are invalid registry...

Hello,

Woops, I didn't remember your previous post. It's not a problem related to AdwCleaner, but one of the dll it uses. We'll try to compile this DLL without generation of SSE2 instructions by GCC.

I'll keep you up to date when we have a new debug version to see if that works.

Regards,

Hello,

After some verifications, it seems like this driver is legit although it can be used by some PUPs. It has been removed from the database.

Regards,

Bonsoir,

Pouvez-vous télécharger cpu-z, l'installer, le lancer puis me dire ce qu'il y a sur l'onglet CPU ( le premier onglet ) dans la partie "Instructions" ?

Cordialement,

Hi !

What a quick reply and perfect support :-)

I do a cleanup of the installed software frequently, there should be not to much unknown.

Most of the programs you listed are installed since a while and known to me (some are quite famous like Corel or Paragon), only DocMgr is quite questionable - it isn't listed in the installed programs, and I can find it listed in the start menu.

I ran cCl...

Hi !

Here is the last Adw-Log:

# AdwCleaner v5.109 - Bericht erstellt am 09/04/2016 um 02:21:55 # Aktualisiert am 04/04/2016 von Xplode # Datenbank : 2016-04-07.1 [Server] # Betriebssystem : Windows 7 Professional Service Pack 1 (x64) # Benutzername : MainAdmin - KR-WS # Gestartet von : C:\Users\Public\Documents\adwcleaner_5.109.exe # Option : Suchlauf # Unterstützung : http://toolslib.net/fo...

Hi,

Ok, there is just some minor infections and a lot of softwares that I don't know, then I will have to make some research to find if some can be dangerous.

But before we do a script with ZHPFix, we are going to clean a little that computer :

• Removing unuse or unknow softwares :
  • Please go to the Windows Tool to uninstall software (by configuration pannel > uninstall softwares)
  • Then ...