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Hello,

We are working on a fix for the v6.010. In the meantime, it would help us to get the Debug log (Tools > Options > Debug) to trace the issue.

Best regards,

i have a virus on my laptop and tried to remove it with adwcleaner 6.000 but after once it finds all the shit i click the clean button and restarts then tells me critical_process_died i can accses the laptop i just want to remove the virus

Bonjour,

Merci pour la remontée. Vous confirmez que le fichier suivant existe ?

C:\WINDOWS\System32\Tasks\MSISCMTsk

Hello,

We are working on it for the coming v6.010. However, you should still be able to see the results like in this picture:

Best regards,

Hello,

This problem is known and is fixed in the coming v6.010. However, can you tell me the remote assistance software that you are using ?

Thanks,

When Ever I Run ADW Cleaner on some one computer by taking remote acess it diconect remote screen and i can't click on other option of OK which i was able to click on previous version so inoder to do i have to take help of client whose system is on remote with me. So please retify this..

When I run adwcleaner_6.000, the dialog box displays: the Logo - Waiting for Action bar and the 3 Action Buttons, but is too small to show the "RESULTS" tabs & details of any threats. I get "2 Threats" found, but can not see what they are. The maximize box icon is greyed out & there are no corner "handles" to drag out the box.

How can I make it "full screen", or at least bit larger like old v5...

When Ever I Run ADW Cleaner on some one computer by taking remote acess it diconect remote screen and i can't click on other option of OK which i was able to click on previous version so inoder to do i have to take help of client whose system is on remote with me. So please retify this..

Thanks for your reply.

First try: could you disable Zemana and/or Malwarebytes before running AdwCleaner (scan and clean mode)? Is this happening again?

Regards.

Greetings,

Please try to use a polite and courteous language.

Can you be more precise, could you share us a debug log in order to investigate? That would be a good start.

Here's the documentation if needed: https://toolslib.net/forum/viewthread/182-en-adwcleaner-documentation/

Do not hesitate to tell me if you don't understand something. :)

Thanks!

Regards.