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Can you restart AdwCleaner, click on Tools > Log Manager.

Then, go to the "Debug" tab and copy the whole content of the text-area, and paste it here.

Thanks!

There is no folder or file.

I can't find. :(

Hm, interesting. Can you still share AdwCleaner logfile as asked above?

Thanks!

Ironically enough, I when I chose "debug" and ran, then cleaned, it didn't freeze. Thank you.

The only thing that came up after the restart was a notepad file.

Hello,

Can you launch AdwCleaner, click on Tools > Options. In the "Mode" section, ensure "debug" is selected.

Then, do a scan and a clean. When the freeze occurs, reboot and share the logfile in C:\AdwCleaner\AdwCleaner_Debug.log.

Thanks!

Ok Destrio5, how do I go about do that? Google search has not been kind to me.

Hi,

Try to use AdwCleaner in Windows safe mode.

Basically I picked up a nasty piece of malware a while ago. I downloaded this to get rid of it. Yet every time I clicked on clean, to get rid of all that junk, the program says its not responding, then my entire pc freezes, prompting me to restart. I have disabled both my antivirus and firewall while running the program.

According to the report, the problem does not seem to come from ZHPCleaner.