Looks like safe with nw did the trick. Same two elements were identified, but this time the removal process included a step "cleaning chrome", which definitely wasn't in any of the other scans. When I restarted in regular mode and ran another scan with v7, there were "no unwanted objects found". Super psyched!!
Below are two log files -- first is the one generated after removal of two unwanted...
Please try in safe mode, and share the scan and/or clean logfile :)
Thanks!
Hello,
Here is the logfile that was displayed:
== Scan for security software untrusted certificates | Support: <mailto:untrustedcerts@fr33tux.org> == This software will look for known security vendor certificate in the Windows Untrusted Store and remove the legit ones. This should allow your security software to launch again properly.
========= 03D22C9C66915D58C88912B64C1F984B8344EF09 [!] F...
Hello,
Can you use this tool beforehand, and then retry to start AdwCleaner: https://toolslib.net/downloads/viewdownload/385-avcertclean/ ? (please copy paste the displayed logfile in your next reply)
Thanks,
Hello,
Can you run this software instead: https://support.malwarebytes.com/docs/DOC-1375 ?
It will grab you all your logfiles in one zip file, you'll just need to send me this zip file using https://up2sha.re
Best regards,
bonjours avec la version 6.047 rien au niveau du scan
la version 7.000 me trouve cela pouvez vous me dire si c grave merci d avance
# AdwCleaner 7.0.0.0 - Logfile created on Tue Jul 18 18:14:29 2017 # Updated on 2017/17/07 by Malwarebytes # Database: 07-18-2017.1 # Running on Windows 7 Professional (X86) # Mode: scan # Support: https://www.malwarebytes.com/support
***** [ Services ] *****
...Sure can. Logfile below (I'm not familiar with MB3 analysis -- I google'd it, but not clear on how to execute on my computer -- if you can tell me how to run MB3, I'd be glad to):
Log file:
# AdwCleaner v6.047 - Logfile created 16/07/2017 at 04:04:35 # Updated on 19/05/2017 by Malwarebytes # Database : 2017-07-13.1 [Local] # Operating System : Windows 10 Home (X64) # Username : Chris Jankows...
Hello,
Can you share AdwCleaner logfile? (you can find it from C:\AdwCleaner\)
Also, can you share the results from MB3 analysis?
Thanks,
Hello,
I run Windows10 Chrome -- got a malware popup when on tunein radio. Along with the following popup, a voice came on and said "your pc is infected with Malware, do not ignore this, etc:
** Zeus Virus Detected - Your Computer Has Been Blocked **
Error: Trojan Backdoor Hijack #365838d7f8a4fa5
______________
I ran adwcleaner after no success with windows defender, norton, malwarebytes,...
Hello,
Please post the logfiles if you still have them, thanks!
Edit: It's now fixed.