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Please someone knows how to desinfect IDP.ALEXA.51? Every time I boot my Pc sudenly appears a threat detect by AVG Antivirus: "threat - IDP.ALEXA.51. I don't know I have to do, because AVG suport says that is a false threat. 

As requested here are the log files:

After the scan the log files are:

When we choose the "SCAN" tab the log files are: "C:\AdwCleaner\AdwCleaner (S173) .txt" until (S60).txt. (113 log files)

When we choose the "Cleaning" tab the log files are: "C:\AdwCleaner\AdwCleaner(C32).txt" until (C8).txt.(24 log files).

Have a great day.

Namir

Tell me please how I can send you the log files.

Please tell me step by step how to do it

Have a great day

Namir

Bonjour,

Bonjour,

C'est ce que j'appelle "un nivellement par le bas" puisque cela s'adresse aux utilisateurs qui ne connaissent pas le fonctionnement de Windows.

C'est votre choix, mais pour moi ça n'apparait pas "Pro"...

Cordialement,

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HiSpeed, 2016-08-16 08:59:04 (UTC)

C'est une solution qui permet au plus grand nombre d'utiliser le logiciel. Pour les utilisateurs avancés, la version e...

Greetings,

Can you activate the debug mode and start a cleaning process until it hangs? Then simply close AdwCleaner, launch it again and share us the debug logfile.

Here's the documentation if needed: https://toolslib.net/forum/viewthread/182-en-adwcleaner-documentation/

Do not hesitate to tell me if you don't understand something. :)

Thanks!

Regards.

Greetings,

We'll need these logfiles. Without them, we can't know which elements are not deleted.

Also, you can at least give us their names.

Thanks in advance.

Regards.

Greetings,

It should be fixed in the next release of AdwCleaner.

Sorry for the inconvenience.

Regards.

Greetings,

We're working on it. We'll keep you informed. It should be fixed in the next release.

Sorry for the inconvenience.

Regards.

Yep it's been removed from the detections so adwcleaner didn't find anything.

Thank you!

I STILL HAVE THE SAME PROBLEM.

BY THE WAY I TRIED EVERYTHING YOU TOLD ME TO DO and it still doesnt work.

Every time I do a new scan it says "you have 2 threats" even if I clicked on the clean tab before.

It doesnt say you have no threats on your computer.

Please help me.

Have a great day.

Namir