Re: Adware turning off email protection in Total defense

Hello,

Can you share the logfiles generated by AdwCleaner (please see the docs) ?

Regards,

Re: newpoptab

Hello,

Can you :

- host the AdwCleaner logfile on Up2sha.re and share the link in your answer, (please refer to the documentation)

- share a screenshot of "newpoptab" ?

Best regards,

Adware turning off email protection in Total defense

on AdwCleaner by ****

Can you tell me how to stop adware from turning off my email protection when I do an adware scan please . When I try to activate the email protection in the turn on page it says fixed but immediately sends another alert to say it is off . I use Total defense anti virus .

This has happened before when I ran adware and I had to completely reinstall my antivirus to get the email protection operat...

Re: AdwCleaner

Bonjour,

corentinc7007 a dit il y a environ 15 minutes:

J'ai un gros problème! Mon PC est bourré d'adwares (je cherchais un driver) et depuis, je ne peux plus ouvrir aucun de mes nettoyeurs, et Windows Defender ne supprime rien... Ni CCleaner, MalwareBytes ou mon adwCleaner préféré (v28) ne s'ouvre pas. Il m'affiche pendant moins d'une seconde le panneau "exécuter en administrateur? oui-Non"...

newpoptab

on AdwCleaner by ****

Just downlaoded and ran adwcleaner_5.028 and I still have newpoptab running in Firefox. Is the thing "contained" in Firefox so adwcleaner can't see/clean it? Thanks.

Re: AdwCleaner

corentinc7007 a dit il y a environ 15 minutes:

J'ai un gros problème! Mon PC est bourré d'adwares (je cherchais un driver) et depuis, je ne peux plus ouvrir aucun de mes nettoyeurs, et Windows Defender ne supprime rien... Ni CCleaner, MalwareBytes ou mon adwCleaner préféré (v28) ne s'ouvre pas. Il m'affiche pendant moins d'une seconde le panneau "exécuter en administrateur? oui-Non", se ferme ...

Re: Adwcleaner not working with XP SP3

Hello,

@Rufus415 : Yes, this pop-up informs you that nothing has been found, so nothing will be shown in the logfile nor in the software's interface.

We should indeed hide the message asking to uncheck if the pop-up is shown.

Thanks for your feedback.

Re: False Positive - C:\Ap

Hello,

Ah! :)  How can I delete the original quarantine files.  I no longer have access, and I restored via copy and paste then renamed the .vir extension via batch.  Now I no longer have access to the original quarantine directory to delete it.


level2, 2016-01-05 00:36:28 (UTC)

You should use the quarantine manager instead. Please refer to the documentation to see how to use it.

Regards,

Re: AdwCleaner

check internet explorer's settings, assuming that you are using "internet explorer", and see if "toolslib.net" has been added to IE's "restricted sites" zone.. if so, you will need to remove it from the list of "restricted sites"..

don't ask me how it was added to IE's "restricted sites" zone.. i don't know..

or, it is possible that microsoft has a blocklist for IE where the download is being...

Re: False Positive - C:\Ap

Ah! :)  How can I delete the original quarantine files.  I no longer have access, and I restored via copy and paste then renamed the .vir extension via batch.  Now I no longer have access to the original quarantine directory to delete it.