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Bonjour,

Je n'ai pas le rapport complet, pouvez-vous me confirmer que vous utilisez bien la dernière version d'AdwCleaner (actuellement v6.000, disponible ici : https://toolslib.net/downloads/viewdownload/1-adwcleaner/) ?

Si non, est-ce que le problème est toujours présent en utilisant la dernière version ?

Merci.

Cordialement.

Sure, here it is :

AdwCleaner v5.201 - Logfile created 11/08/2016 at 17:22:48 # Updated 30/06/2016 by ToolsLib # Database : 2016-08-10.2 [Server] # Operating system : Windows 7 Home Premium Service Pack 1 (X64) # Username : Arlette - ARLETTE-PC # Running from : E:\Downloads\ADW cleaner\adwcleaner_5.201.exe # Option : Scan # Support : https://toolslib.net/forum

***** [ Services ] *****

*****...

ADW cleaner wants to remove folders, files and extension :

Folders :

C\Users\name\AppData\Local\Google\Chrome\UserData\Default\Extensions\elicpjhcidhpjomhibiffojppmmpil

Files :

C\Users\name\AppData\Local\Google\Chrome\UserData\Default\LocalStorage\chrome-extension_eli...

                                                                                              LocalExtension settings\el...

Hello,

Great ! Thanks for your patience.

So, to conclude, if the computer seems stable, please proceed below. Otherwise, don't do the following instructions but telle me what's wrong.

We'll remove all the used tools :

• Download DelFix from Xplode on your desktop.
• Launch it with administrator rights.
• Select all the option except the one proposing to save the registry.
• Then click on the "Ex...

Thanks very much. I ran the clean and here is the log.

Appreciate your help!

# AdwCleaner v5.201 - Logfile created 04/08/2016 at 17:24:50 # Updated 30/06/2016 by ToolsLib # Database : 2016-08-04.1 [Server] # Operating system : Windows 10 Home  (X64) # Username : Ron - LENOVO-PC # Running from : C:\Users\Ron\Downloads\adwcleaner_5.201.exe # Option : Clean # Support : https://toolslib.net/foru...

Ran AdwCleaner for first time with the following results. Concerned I'll remove something I should not. Would appreciate some advice on how to proceed. Thanks is advance for your help!

# AdwCleaner v5.201 - Logfile created 04/08/2016 at 07:28:02
# Updated 30/06/2016 by ToolsLib
# Database : 2016-08-04.1 [Server]
# Operating system : Windows 10 Home  (X64)
# Username : Ron - LENOVO-PC
# Runnin...

Rapport de ZHPFix 2015.10.19.9 par Nicolas Coolman, Update du 19/10/2015
Fichier d'export Registre :
Run by client at 02/08/2016 08:02:21
High Elevated Privileges : OK
Windows 8 Home Premium Edition, 64-bit Service Pack 1 (10586)

Corbeille vidée (00mn 07s)
Dossier Prefetcher vidé

========== Processus mémoire ==========
SUPPRIMÉ: Memory Process: C:\Users\client\AppData\Roaming\inst.exe

=====...

Bonjour,

Vous pouvez mettre à jour Windows 10 sans attendre, cela ne gênera pas le reste.

Je viens de relire le rapport, voici ce que je vous demande de faire dans un premier temps :

• Si un raccourci portant le nom de ZHPFix sur trouve sur votre bureau, lancez-le.
• Sinon, rendez-vous sur la page de téléchargement de ZHPFix, puis cliquez sur le bouton bleu "Nicolas Coolman - Télécharger" et in...

Thanks for the help...

# AdwCleaner v5.201 - Logfile created 01/08/2016 at 10:55:22
# Updated 30/06/2016 by ToolsLib
# Database : 2016-07-31.4 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (X64)
# Username : Owner - MYITP-SPARE-PC
# Running from : C:\Users\Owner\Desktop\adwcleaner_5.201.exe
# Option : Clean
# Support : https://toolslib.net/forum

***** [ Services ] *****...