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Hello,

Those issues will be fixed with the upcoming 7.1 release.

In the meantime, please try to use Malwarebytes by following this link: https://toolslib.net/downloads/viewdownload/309-malwarebytes/

Let me know how it goes.

Regards.

Hello,

Those issues will be fixed with the upcoming 7.1 release.

In the meantime, please try to use Malwarebytes by following this link: https://toolslib.net/downloads/viewdownload/309-malwarebytes/

Regards.

No response in TWO days!

It sure would be nice if this could finally be fixed. It appears these problems with AdwCleaner and PUP.Optional.Legacy and PUP.Optional.AdvancedSystemCare  listings have been going on since the release of v. 7 months ago. The reply always seems to be . "Thanks for the details. We'll look into it". or "it will be fixed with the next update"

I for one have been helping...

I recently did scans that removed the listed registry files. Will this cause problems, or are they safe to remove?

PUP.Optional.Legacy, [Key] - HKU\S-1-5-21-1745523471-2157326767-3355521870-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-09242017083000032\Software\Host App Service

PUP.Optional.Legacy, [Key] - HKU\S-1-5-21-1745523471-2157326767-3355521870-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260...

Parfait. Les deux lecteurs ne reviennent pas après le redémarrage de l'ordinateur ?

N'hésitez pas à vérifier que la version l'application WDMyCloud est bien à jour.

Cordialement.

Bonjour,

J'ai déconnecter les 2 lecteurs avec le bouton droit de la souris et cela les a fait disparaître. C'est revenu à la normale. Je vois seulement mes 2 lecteurs réseau sur "CE PC" comme avant. Merci beaucoup pour la réponse.

This is the only log available that says clean. This was done when he removed ALL check marks from all items found. Otherwise, when he removed check marks only from the registiry section the program did not go through with clean it just shut down. .

Hello,

This time he hit clean and the program closed, the computer shut down but when it rebooted it had not cleaned anything.

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notnats, 2017-1...

Update:

As per this thread; https://toolslib.net/forum/viewthread/13432-adwcleaner-7031-has-stopped-woring/

I had my friend try this suggestion;

Try to uncheck every registry element detected before pushing the Clean button. Then, it should work as expected.

It did not work. He tried in both normal mode, and received the message that "AdwCleaner stopped working" as soon as he hit clean. S...

I am helping a friend clean a grossly infected computer. Windows 10. Uses McAfee AV.

He ran Malwarebytes 3 without difficulty and it cleaned with no problem at all. I do have the log if needed but cannot find a way to attach the text file

He then attempted to use AdwCleaner v. 7.0.3.1 but it would not complete cleaning and received a box with notification that a problem had stopped the clean....

I'm afraid I got the same problem.

AdwCleaner version 7.0.3.1 stops working directly after the update phase.

The solution you offer is irrelevant since the program doesn't make it to the clean phase.

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Lapo90, 2017-10-01 11:58:37 (UTC)

Same problem. Program doesn't make it to the clean phase.