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Thanks.

We'll use another tool to get more informations :

1. Download ZHPDiag here : http://www.nicolascoolman.fr/download/zhpdiag/?wpdmdl=803
2. Launch it, then click on  "Scan"
3. Be patient during the scan (a few minutes).
4. Finally, click on the button "Report". A text file should appear in the notepad.
5. Host it on https://up2sha.re/ and give me the generated link.

Regards,

Hi,

The only case where AdwCleaner could not create a debug logfile is when it crashes before it starts. If it starts and the user can run at least a scan, there will be 100% a debug logfile created ( make sure that the user checked the option "Activate debug mode" ).

After the scan has finished, the user should press the Cleaning button as well until the Error appears again. After closing...

Hello,

Indeed, still some elements need to be removed.

• Download ZHPFix here,
• Copy the whole lines below, including "Script ZHPFix" :

Script ZHPFix:

HKLM\SOFTWARE\Better Surf Plus
HKLM64\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\wp-adinject-adk
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Media Player Packages
EmptyTemp

• Right-click on the ZHPFix -> "Start as Administr...

I did find something called Adblock Plus as seen at https://adblockplus.org/

BUT I had rather clean and get rid of them entirely instead of blocking them if that is possible? 

Thanks.

Please, we'll use another tool to check what AdwCleaner missed :

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share
• Then post the link in your reply

Regards,

Hello,

Can you provide the whole logfile ?

Regards,

Hello,

Can you send me the logfile generated by AdwCleaner ? It should be in C:\AdwCleaner\.

Regards,

Hello,

False positive have been removed from the database.

Regards,

Hello,

Can you send me the content of this task file ?

Regards,

I ran AdwCleaner to help eliminate some issues I have encountered and v5.013 incorrectly deleted at least two folders, following are the two lines from the log.

[-] Folder Deleted : C:\CommonShare
[-] Folder Deleted : C:\Program Files (x86)\Rightword Enterprises

The CommonShare folder was created by me for CodeTwo support to sync Outlook catagories across my personal systems. Rightword Enter...