Search

Hello,

I have encountered a problem. After Scanning and hitting the button Clean, it runs as if it is starting the cleaning process. Then after a few seconds the application doesn't respond. I read the instructions and this is my debug link: https://up2sha.re/file?f=T7RvW1RLQxPO

I use Win 10 64-bit.

Please help me. Thanks

Hello,

Thanks M-K-D-B, sorry for misunderstanding.

@Simplex: Can you zip me the folder "C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\41A66E7E5EE1" and your profile: "4ui6vnjc.Simplex" ? I'll merge the two so that you'll find a clean profile, and you will be able to clean with AdwCleaner the malicious one.

Thanks,

Hello,

It's part of QuickStart, an adware. You can clean it.

Best regards,

Hello,

Yeah, I thought you were speaking of something else than UCGuard.

We are working on to improve this part, some news soon.

Best regards,

Hello,

hi

 i want report that adwcleaner tool had a hard going to removal a Chinese software’s just like "UCGuard" and a lot of Chinese softwares out there

---

gamezertruth, 2016-10-27 11:42:17 (UTC)

Can you share some examples of that?

Thanks,

---

fr33tux, 2016-10-28 16:16:07 (UTC)

sure !

UC browser one of the list! https://toolslib.net/forum/viewthread/8371-adware-removal-problem-adware-...

Hello,

hi

 i want report that adwcleaner tool had a hard going to removal a Chinese software’s just like "UCGuard" and a lot of Chinese softwares out there

---

gamezertruth, 2016-10-27 11:42:17 (UTC)

Can you share some examples of that?

Thanks,

---

fr33tux, 2016-10-28 16:16:07 (UTC)

sure !

UC browser one of the list! https://toolslib.net/forum/viewthread/8371-adware-removal-problem-adware-c...

Hello,

Sorry I was unclear. You can deselect the element "C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\41A66E7E5EE1" from the "Folders", and do a clean.

This element seems to be a FP caused by a generic detection.

Best regards,

Hello,

Sorry for the delay. It's now fixed in the last database update, 2016-10-28.2.

Best regards,

Hello,

hi

 i want report that adwcleaner tool had a hard going to removal a Chinese software’s just like "UCGuard" and a lot of Chinese softwares out there

---

gamezertruth, 2016-10-27 11:42:17 (UTC)

Can you share some examples of that?

Thanks,

Hello,

This detection is triggered by the fake firefox profile generic, which is a FP in your case.. Please uncheck it before cleaning.

Can you share the whole logfile too?

Thanks,