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Hello, this is my fist post. AdwCleaner is an amazing tool which saved my skin multiple times, but now I have an issue.

This is from the log:

***** [ Folders ] *****

Folder Found:  C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\41A66E7E5EE1

When I don't uncheck it, then AdwCleaner removes my whole Firefox profile folder, so I lose all my seetings, browsing history, etc. I had to ...

Hello,

Please use the following process while we'll release the next AdwCleaner version:

1. Download *Malwarebytes* here: https://www.malwarebytes.com/mwb-download/thankyou/.
2. Launch Malwarebytes from your desktop
3. Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
4. Tab Scan choose Threats scan, click on Start scan.
5. If something is de...

Hello,

Sorry for the delay.

Can you relaunch AdwCleaner, do a scan, and uncheck:

• UCGuard from the Services tab,
• C:\WINDOWS\SysNative\drivers\ucguard.sys from the Files tab

Then, do a clean and share the generated logfile.

Regards,

Hello,

We're working on it, sorry for the inconvenience.

Regards.

Hello,

the mentioned file C:\rei is now (today) accepted by the cleaner and not allocated as a found malware. Obviously a self fixing problem.Thanky you too.

Regard.

Hello,

I'll be in my customers office tomorrow morning and run AdwCleaner to give you feedback.

The application in the Orlando-folder is accessible now and starts but I have to wait for the operator to check it in deep,

I hope it is a sunny sunday even in your place! regards

Hello,

Is it working again now?

I've removed the detection. Can you confirm that AdwCleaner is no longer trying to remove these folders? (Just share me the scan logfile, it should be enough)

Regards.

hello cocochepeau, 

thank you for helping! It took me quite a while to restore all the 7000+ files and folders with ownership and next step applying users/rights to all these objects. wrote some scripts what helped.

What i'm still curious about is: what happened - the task went thru the whole procedure correctly an after restarting the logfile appeared as usual. However - it went nuts.

I eve...

Hello,

Sorry for the delay, I'm working on it.

Hello,

Sorry for answering in English, if it's an issue for you, please tell me and we'll proceed differently.

Can you host the scan logfile on https://up2sha.re/ and share the generated link?

Thanks,