Search

Hello,

Can you share a screenshot of this warning message from your antivirus ?

Thanks,

I am unsure of exactly what happened but I started noticing that my usual sites looked different and the addresses for them had also changed in the address bar. I could type in www.hotmail.com and it would redirect me to https://dub126.mail.live.com/default.aspx?rru=inbox everytime. I started using F12 developer tools to look at the webpages and their sources. I noticed that they all were not t...

Hello,

Do you have a screenshot of the following ?

Have tried cleaning files indiviudally and it got halfway through a taskbar saying cleaning web entries or something alike then not responding popped up on the application window again.

Does the cleaning ends well if you uncheck every checkboxes from the File/Folders tab ?

Do you have any security software running ?

Thanks for your help,

Hello,

Can you tell me what is exactly the error message? ( a screenshot of the error would be nice )

Regards,

Hello,

You can exceptionnaly ignore this warning from SmartScreen.

Please see this how-to for the screenshot : http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

Regards,

Tried to download the ZHPDiag software again and got:

Windows protected your PC

Windows Smartscreen prevented an unrecognized app from starting. Running this app might put your PC at risk.

This happens sometimes when downloading the latest version of Adware cleaner...I will have to check out Screenshot, as, never have done it before. Thanks.

Hello,

Nutech2014 :

Can you share a screenshot of this ads on the right screen ?

I also need another logfile, with ZHPDiag to get more information about which elements remain :

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload zone)...

lost the origin email...  and cannot send any attachments here...  pse repeat email and from there I can reply wih attachments (screenshots)   thanks

Hello,

it found ramnit b y avira antivirus and ESET Nod... so 3 anti virus programs found that virus...  so deleted adwcleaner 5.03 and wont run it till later...it could be a false positive but seeing the result better be safe than sorry...  my inkling is that it is a fale positive    anyhow will look at it later and run herdprotect as you regularly update adw...   thanks and regards

---

johan44...

Hello,

Can you :

- host the AdwCleaner logfile on Up2sha.re and share the link in your answer, (please refer to the documentation)

- share a screenshot of "newpoptab" ?

Best regards,