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After removing all the apps I mentioned in my previous email, BugFixxer came back again!

I found another folder (this one located in C:\Window\SysWOW64) called Policies that is another hahomedia product. I've quarantined this (along with all the others) and used regedit to remove their entries in HKLM:SYSTEM:CurrentControlSet:Services.  At the moment my computer is OK, but let's wait another 2...

Bon Soir AdwCleaner software development experts,

I ran your tool for the first time today and I have a few 3 concerns [A, B & C]:

A. I noticed that it flags 2 Chrome extensions:

1. ScriptBlock [ID: hcdjknjpbnhdoabbngpmfekaecnpajba] : https://chrome.google.com/webstore/detail/scriptblock/hcdjknjpbnhdoabbngpmfekaecnpajba?utm_source=chrome-app-launcher-info-dialog
2. OneTab [ID: chphlpgkkbolifai...

Hello,

Hm, it seems that your proxy is no longer working. We'll remove it with the following, then tell me if your network connection is working. If so, you may reconfigure your proxy if needed.

• Please download ZHPFix - Go on the download page of ZhpFix, click on the blue button "Download Now".
• Launch it with right click : "launch as administrator",
• Follow the instructions during the instal...

# AdwCleaner v5.201 - Logfile created 06/07/2016 at 19:11:11 # Updated 30/06/2016 by ToolsLib # Database : 2016-07-06.1 [Server] # Operating system : Windows 10 Home  (X64) # Username : Aaron - AARON # Running from : C:\Users\Aaron\Downloads\adwcleaner_5.201.exe # Option : Scan # Support : https://toolslib.net/forum

***** [ Services ] *****

***** [ Folders ] *****

***** [ Files ] *****

***...

Ok, parfait.

Pouvez-vous faire une analyse avec Malwarebytes pour confirmer :

• Lancez Malwarebytes
• Onglet "Analyse" choisissez "Analyse des Menaces", puis cliquez sur "Lancer l'analyse".
• Si un élément est détecté, choisissez de tout supprimer. S'il est demandé de redémarrer l'ordinateur, acceptez.
• Après démarrage, relancez Malwarebytes -> cliquez sur Historique -> Journaux de l'application ...

Hello,

Sorry for the delay.

Can you relaunch AdwCleaner, click on Options and tick "Reset TCP/IP settings" and "Reset Proxy settings". Then, do a scan followed by a Clean. The computer should reboot, and the logfile will appears then.

Please share it here as above.

Best regards,

---

fr33tux, 2016-07-06 21:04:52 (UTC)

still encountered same problem. here is the logfile https://mega.nz/#!FMlj...

Hello,

I used adwcleaner to scan and clean adware in my computer and these things happened to my web browser. 

http://imgur.com/a/evJqi

as same as other web browser (IE,Firefox) none of these can't connect any website.

I had to use system restore to recover my web browser, so I don't have any adwcleaner report. 

How can I fix this? Please help me. If you need any information, please tell m...

# AdwCleaner v5.201 - Rapport créé le 01/07/2016 à 19:51:32
# Mis à jour le 30/06/2016 par ToolsLib
# Base de données : 2016-06-30.2 [Serveur]
# Système d'exploitation : Windows 10 Pro  (X64)
# Nom d'utilisateur : Alexandre
# Exécuté depuis : D:\Downloads\adwcleaner_5.201.exe
# Option : Nettoyer
# Support : https://toolslib.net/forum

***** [ Services ] *****

***** [ Dossiers ] *****

***** [...

Hello :)

Ok I modified and updated it

Logically , theses files are bypassed ( even if you change thier name or their extension ^^ )

Regards

Hello!

Thank you for updating QuickDiag, however the same error still persists.

Both of these files belong to the backup and disk imaging program Acronis True Image 2016.

It is a comprehensive program with a ton of features, and therefore its files take up the biggest amount of disk space of all my software.

Please let me know what more I can do to help.

Regards,

midimusicman79