Hi, this is my first time here so apologies if I sound so very dumb because when it comes to my computer playing silly things with me I am so lost - would appreciate some help please.
I downloaded and ran adwcleaner last Monday 26th September - also installed Opera as I'm so sick and tired of Firefox changing/adding things after an upgrade I find difficult to fix.- I downloaded a game about 2 ...
@gamezertruth:
Since I don't see the precise issue, it's difficult to troubleshoot. It's not abnormal to need to run in safemode in order to remove specific elements.
Hello,
@gamezertruth:
Please update to v6.020 which should run way better than the v6.010.
fr33tux, 2016-09-18 03:42:28 (UTC)
already on/and with adware cleaner version 6.020 and still the same problem !
and also I have make a test with version 6.020 of adware cleaner and I get the same issue!
and I think that the adware cleaner got freezs During of remove of an adware service (and that...
@gamezertrusth:
Can you share a logfile made in Safemode ? Thanks.
Hello,
@gamezertruth:
I do not see any crash on your logfile.. Can you elaborate on your issue ?
Regards,
fr33tux, 2016-09-17 19:01:38 (UTC)
hi
yeah some time adware cleaner is "not responding" During of adwares-removal process and that was in normal-mode !
so I had to boot my system to safe-mode in order to remove some adwares with the adware cleaner tool !
Hello,
@gamezertruth:
I do not see any crash on your logfile.. Can you elaborate on your issue ?
Regards,
Hello,
@wawah:
Can you uncheck "UCGuard" in the Services tab before clicking on [Clean] ? Then, share the cleaning logfile.
@gamezertruth:
I'll need at least a logfile as specified above.
Thanks,
I have only one anti-virus program installed on my system and all the others is a Portable Security tools ! they can not be uninstalled it !
gamezertruth, 2016-09-15 16:17:55 (UTC)
and note what you see is not a anti-virus software but it is just a Portable anti-malware scanners ....
gamezertruth, 2016-09-15 16:17:55 (UTC)
From the list of your installed programs:
Bitdefender...I used adwcleaner to clean these viruses but they just keep on returning after boot-up.
Here are the names:
-Registry- [-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.wiz
-Web browser- [-] [utorrent.en.softonic.com] [Search Provider] Deleted: utorrent.en.softonic.com [-] [dead-rising-3.en.softonic.com] [Search Provider] Deleted: dead-rising-3.en.softonic.co...