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Hello,

Sorry for the delay.

Can you stop the Chrome synchronization, and then retry with AdwCleaner?

-> https://support.google.com/chrome/answer/1181420?hl=en

i will try to fix that, but more information about this Issue will be very Helpfull

IT WORKED!!!

Thanks a lot. It completed the cleaning and rebooted.

Here's the log file: https://up2sha.re/file?f=Yq8OSrWpA6Kg

What about the folder I unchecked? Is it gonna cause any problems? (It was " C:\Users\Vaishnavi\AppData\Local\Firefox " when I scanned it)

Thanks again, had been trying to get rid of the malware for ages, helped me out a lot!

depuis 8 jours AdwCleaner me signale deux menaces:

***** [ Services ] *****Service trouvé: DrvAgent64

et

***** [ Fichiers ] *****Fichier trouvé: C:\Windows\SysWOW64\drivers\DRVAGENT64.SYS

-1-   une recherche dans System Lookup n'indique rien d'anormal:

Name Filename Description Status DrvAgent64 DrvAgent64.SYS Related to DrvAgent64.SYS DriverAgent Direct I/O for 64-bit Windows from P...

Thanks for the quick respose. Here's the link:

https://up2sha.re/file?f=8DtomuBemgz5

The file wasn't a .log file like you said, rather a Text Document, it had the same name though. Hope it's what you need.

Greetings,

Please do as follow:

1. Relaunch AdwCleaner,
2. Click on Tools > Options,
3. Here, tick "Debug" in the "Mode" section,
4. Then, do a scan/clean.

Wait until it crashes. Then, just close AdwCleaner through the Task manager. A debug logfile should be available here: C:\AdwCleaner\AdwCleaner_Debug.log.

Please share it using Up2Sha.re. Just copy/paste the generated link in your next answer.

Re...

I tried running it with my antivirus and firewall disabled, it didn't work.

I have looked into other related threads and have generated the link to my logfile:

https://up2sha.re/file?f=z1yeXYB74S6z

Greetings,

Someone reported us an issue with ZipMax:

i recomend that you fix the zipmax  compression tool it is saying in a popup error arithmetic error and does not complete the compression please do not ignore this message.

Regards,

This is my clean file on MalwareBytes Anti Malware https://up2sha.re/file?f=Y9a0xm6EyhS8

My file thing on ADW CLEANER ---> https://up2sha.re/file?f=wDhe9dRGGZjJ

Can somebody help me with this?