Hello,
Can you provide me with AdwCleaner's debug logfile ? Just run AdwCleaner, click on "Options" then "Activate debug mode".
Try running the scan. Even if it does not complete, you should have a file called "AdwCleaner_dbg_xxxx.txt" inside C:\AdwCleaner.
Please post its content in your next reply.
Moreover, do you have this issue only on W10 64b ? Did you try with other versions ?
Regar...
I have a new computer running Windows 10 64bit. I first tried to download and use AdwCleaner version 5.033 on Feb. 14 with the download from Bleepingcomputer The program would run but would not clean. When hitting the clean button the program would appear to begin to clean but then it would just close. No cleaning done, no log created. I was able to run the Uninstall. I tried again with brand n...
THe developer is looking at the bug.
In the meantime, we'll use FRST :
- Download FRST
- Right-click on the file -> "Execute as Administrator"
- Click on the "Scan" button
- The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
- Please host them on Up2Share and share the generated links.
Regards,
fr33tux, 2016-02-24 12:37:37 (UTC)
What i got when i running the program
Hello,
@Clarkwong : please share the logfile generated by AdwCleaner when you used it. They are in C:\AdwCleaner.
@nutech2014 : please open your own topic, we'll help you there.
fr33tux, 2016-02-20 15:48:49 (UTC)
As per request, the following is the result of using the latest adwcleaner
# AdwCleaner v5.036 - Logfile created 24/02/2016 at 05:48:58
# Updated 22/02/2016 by Xplode
# Data...More changes:
$L_GENSEARCH = "Searching for generic elements ..." Please change the current translation to this for now:$L_GENSEARCH = "Trwa wyszukiwanie typowych obiektów..." BTW, what does that exactly mean? Maybe I would be able to find a better translation.
$L_FINISHED = "Zakończono" I assume this is used only once scan completes. To make it more clear, I would change it to:$L_FINISHED = ...
Hello,
It's strange.. Can you check the option "Use local database" before running the scan ?
Do you encounter any connectivity issues with the website ?
Regards,
Hello,
You can exceptionnaly ignore this warning from SmartScreen.
Please see this how-to for the screenshot : http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows
Regards,
Tried to download the ZHPDiag software again and got:
Windows protected your PC
Windows Smartscreen prevented an unrecognized app from starting. Running this app might put your PC at risk.
This happens sometimes when downloading the latest version of Adware cleaner...I will have to check out Screenshot, as, never have done it before. Thanks.
# AdwCleaner v5.035 - Logfile created 19/02/2016 at 09:00:12
# Updated 18/02/2016 by Xplode
# Database : 2016-02-18.5 [Server]
# Operating system : Windows 10 Home (x64)
# Username : Owner - OWNER-PC
# Running from : C:\Users\Owner\Downloads\adwcleaner_5.035 (1).exe
# Option : Cleaning
# Support : http://toolslib.net/forum
***** [ Services ] *****
***** [ Folders ] *****
[-] Folder Deleted...