Re: CRITICAL_PROCESS_DIED

on AdwCleaner by ****

Yes, it's a Dell.  See the header of the scan file below (i did not post the entire file since it is quite long).  Let me know if you need any additional information.

# AdwCleaner v5.112 - Logfile created 20/04/2016 at 20:59:10 # Updated 17/04/2016 by Xplode # Database : 2016-04-17.1 [Server] # Operating system : Windows 10 Home  (X64) # Username : cam.cx - DESKTOP-0MU1HUV # Running from : C:\...

Re: CRITICAL_PROCESS_DIED

Hello,

Great, thanks !

Can you copy this file to your Desktop : C:\WINDOWS\Minidump\042016-18375-01.dmp and create a zip archive from this file ?

Then, host it on https://up2sha.re, and paste here the generated link.

Best regards,

Re: Issue with Microsoft Edge

Hello,

So, it's a DNS issue.. It's strange that only Edge is impacted.

We'll remove the cached files from Edge, and then reset the network configuration if needed :

  1. Launch Edge,
  2. Click on the top-right "..." to show the menu.
  3. Settings
  4. Delete navigation data - choose the elements to remove
  5. Check all, except "Passwords"
  6. Delete

Quit Edge, restart it : does it work ?

If you still get the sa...

Re: AdwCleaner deletes acestream but it reappears after Windows start-up

on Disinfection by ****

Hello,

The problem is definitely solved thanks to your kind help. I ran AdwCleaner this morning after switching on my PC and ther was no malware at all. Thank you very much once again.

Re: AdwCleaner deletes some file but it reappears after Windows start-up

Yes yes yes my PC clean now for 2 days from the infected key :)

But keep this topic alive for a some days for me please ?

Re: ADW Cleaner 5.112 and last 3 versions causing me BSOD Win 10

OK,

 

I finally got to download and run it V5.112 and no BSOD, so thank you for looking into it and fixing it for me.

Here is the report:

# AdwCleaner v5.112 - Logfile created 19/04/2016 at 16:50:38
# Updated 17/04/2016 by Xplode
# Database : 2016-04-19.5 [Server]
# Operating system : Windows 10 Home  (X64)
# Username : Steve - STEVESPC
# Running from : C:\Users\Steve\Downloads\adwcleaner_...

Re: AdwCleaner deletes acestream but it reappears after Windows start-up

Hello,

Ok. You may use DelFix to remove the other tools we used, and then it's done for me.

If you have any questions, don't hesitate to ask !

Best regards,

Re: AdwCleaner deletes acestream but it reappears after Windows start-up

on Disinfection by ****

I have done that and I have also run AdwCleaner to see if the acestream fle was definitely deleted. Everything seemds to be OK.

I was far from thinking that the Roxplayer application did use the Acestream technology. Maybe the Acestream software has no malware itself (although the Magicplayer Firefox plugin has got a malware) but the Roxplayer software does have a malware.

Anyway I will no lo...

Re: AdwCleaner deletes acestream but it reappears after Windows start-up

Ok.

Can you manually uninstall "Rox Player" from the Windows Settings ?

Then,

  1. Download CCleaner from here, and install it.
  2. Start CCleaner (there should be a shortcut on your Desktop)
  3. Go in Options tab > Advanced, untick Only delete Windows temporary files older than 24 hours.
  4. Then in Options  tab > Surveillance, untick the both boxes.
  5. In the Clean tab, click on "Clean".
  6. When the cleanin...