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Bonjour,

Les policies Chrome n'ont pas été réinitialisées d'après le rapport. Il devrait y avoir du mieux cependant.

Pouvez-vous suivre ces instructions pour réparer Firefox :

Cliquez sur le menu , puis sur Aide et sélectionnez Informations de dépannage. Cliquez alors sur le bouton Réparer Firefox.

Nous remettrons vos extensions par la suite.

Ensuite, de la même façon pour Google Chrome ...

Bonjour,

Concernant le script ZHPFix, il n'est pas complet. Pouvez-vous le refaire ?

Bonjour,

Excusez-moi du délai de ma réponse.

Pouvez-vous refaire un nettoyage ZHPFix avec le contenu suivant :

Script ZHPFix

P2 - EXT: (.Vicente Amor - Flash and Video Download.) -- C:\Users\Patrick\AppData\Roaming\Mozilla\Firefox\Profiles\tpl5t6kc.default-1381053520579\extensions\{bee6eb20-01e0-ebd1-da...

Not sure about file restore function, but if you are desperate to recover files I have found this tool to be effective (I am not affiliated with them.) www.stellarinfo.com/partition-recovery-software.php

I have downloaded the adwcleaner.exe from this website, but after I install the .exe and try to click scan,

I get the pop up saying the database files are corrupt and to uninstall and download again.  I have tried

this 3 times and I keep getting the same thing?  What can I do?

I just discovered that the Quarantine Manager did NOT return all the files that it said were returned. And all the files are gone from Quarantine Manager now. Not happy.

I would highly recommend a few improvements that would have prevented or minimized the difficulties I experienced.

1. Display the Log File after the Scan is done, so that it's more obvious what was found before Cleaning starts. My Scan didn't find any "Services" to clean so my GUI didn't change. Even if a display had appeared to indicate I should check all tabs before Cleaning, I might have av...

Logfiles are saved into C:\AdwCleaner as "AdwCleaner[CX].txt" where X is a number.

Moreover, can you also upload Quarantine.log. Then I'll be able to write you a script to restore all your files.

Regards,

Hmm, okay so it sounded so simple.

Where can I find the Log File? That option is greyed out when I load ADWCleaner.

Also, I can't seem to copy lines from Quarantine. I can highlight lines individually, and I click on "ALL" lines, but can't seem to copy them.

And, FYI, there are thousands of individual files in Quarantine now. If I could restore the whole folder, it would be fast, but copying...

Hello,

Can you please provide us with AdwCleaner's logfile so that we will be able to remove it from the database or update our detections ?

You can write a script to restore many files at once. Just put one line per file to restore ( you can extract the lines from Quarantine.log file ) and use "Script" option in Quarantine manager. Put only the original location of each file in your script.

Also, is there a faster way to restore files from Quarantine? The Restore function is incredibly slow.