hi Several weeks ago a had an issue with malware in Firefox and CHROME.
I opened a thread in this german Firefox forum: http://www.camp-firefox.de/forum/viewtopic.php?f=1&t=114723
We tried several times to remove the malware with some tools (ADW cleaner and tools like MBAM and JRT).
It didnt work so the moderators told me to refresh firefox (see https://support.mozilla.org/en-US/kb/refresh-f...
Hello, can you please check if the following Firefox extensions are really Ad/Malware.
More Tools Menu 1.2.4.1-signed see also http://www.systemlookup.com/FF_Extensions/2151-9a7a67d3_3048_47fb_acde_d0f7ae51f86a_xpi.html
and
Super Drag 0.15.1-signed see also http://www.systemlookup.com/FF_Extensions/3197-superdrag_enjoyfreeware_org_xpi.html
Part of AdwCleaner Log
# AdwCleaner v5.023 - Beri...i do not have external speaker, but i'll check that.
still the problem exist .
thank you.
Hello,
Oh, sorry I misunderstood.
So no, we'll remove every tool we used at the end, including ZHPFix :)
Can you regenerate a ZHPDiag report to make a last check ?
Regards,
Just a little more feedback. After scanning the pop up no malicious software found comes up, but also shown is uncheck what you want to keep. Checking the logfile shows that nothing was found. Checking all the tabs also lists nothing to remove.
Edit here is link to pic
http://postimg.org/image/417a2fu61/
Hello,
Perfect.
Question: while the ZHPFix was running didn't select Remove the application,OK?
You should have to actually. But it's my fault, I haven't explained it, sorry.
To remove it manually :
To do a final check, can you then generate a ...
The missing log-file:
Rapport de ZHPFix 2015.10.19.9 par Nicolas Coolman,
Update du 19/10/2015
Fichier d'export Registre :
Run by sjb at 12/2/2015 10:12:58 AM
High Elevated Privileges : OK
Windows 7 Home Premium Edition, 64-bit Service Pack 1 (Build 7601)
Recycle Bin emptied (07mn AMs)
========== Software ==========
REMOVES: Adobe Shockwave Player 12.0
========== Registry keys ==========
R...Hi Fr33tux:
i deleted all old files :AdwCleaner[XX] after a new scan and a new cleaning the result is just
here is the new
# AdwCleaner v5.023 - Logfile created 03/12/2015 at 10:19:54
# Updated 30/11/2015 by Xplode
# Database : 2015-11-30.1 [Server]
# Operating system : Windows 10 Home (x64)
# Username : Albert - JEAN
# Running from : C:\Users\Albert\Downloads\adwcleaner...Thank you for the response.
The problem is that AdwCleaner gives this result any kind of information.Iin addition to that, in such a long list checked by AdwCleaner, it is very hard to find GeekBuddy. GeekBuddy is definitely a different program listed by AdwCleaner in terms of its purpose.
Seems to have been happening for awhile for geekbuddy
https://malwaretips.com/blogs/comodo-geekbuddy-removal/
Maybe your users can uncheck the removal of geekbuddy before cleaning, If they are sure it was installed for a legitimate program and not bundled with other software as mentioned in the article
