Hello, 

I recently installed MalwareBytes and Malwarebytes AdwCleaner and ran the scans because I have been getting a lot of pop-ups after letting my friend use my computer.  I ran the Adwcleaner three times, but this file is still remaining even after I cleaned it (three times).  The file is under WINDOWS\SysNative\drivers\kisknl_del.sys.  I am unsure if this file is actually harmful, should I be worried about it?  If so, how would I deal with this problem?  I have put the logs of my scans from MalwareBytes and AdwCleaner in a pastebin because I can't seem to find an attach button on the forum (Sorry).  Thanks !

AdwCleaner Log:

http://pastebin.com/1Np1jF0M

MalwareBytes Log:

http://pastebin.com/6ASHbHUD

 

 

Re: Unable to get rid of a file through AdwCleaner

Hello,

Ok.

Please do the following:

  • Download FRST
  • Right-click on the file -> "Execute as Administrator"
  • Please also check Shortcut.txt
  • Click on the "Scan" button
  • The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
  • Please host them on Up2Share and share the generated link.

Best regards,

Re: Unable to get rid of a file through AdwCleaner

Hello,

Sorry for the delay.

We'll use FRST to remove the remaining stuff:

Download fixlist.txt file and save it to the Desktop (with the name "fixlist.txt")

NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

Best regards,

Re: Unable to get rid of a file through AdwCleaner

Hey, sorry for the late reply.  Didn't get a chance to use my laptop until now.  

fixlist.txt:

https://up2sha.re/file?f=OSzpq8lzFxjY

Thanks again!

Re: Unable to get rid of a file through AdwCleaner

Hello,

Hm, it's weird.

Can you manually uninstall "Kingsoft Internet Security" from the Control Panel?

Re: Unable to get rid of a file through AdwCleaner

Hey,

I can't find Kingsoft Internet Security under "Programs and Features" in my control panel.  Should I be looking somewhere else?  Thanks!

Re: Unable to get rid of a file through AdwCleaner

Hello,

Do you see any entry related to kingsoft?

Re: Unable to get rid of a file through AdwCleaner

Hey,

I can't find Kingsoft Internet Security under "Programs and Features" in my control panel.  Should I be looking somewhere else?  Thanks!


beepbopbop, 2017-01-29 23:10:30 (UTC)

 

beepbopbop,  on your system, it is called 金山毒霸